Soft system methodology (SSM) was developed by Peter Checkland in the 1960's. The method describes a manner for approaching 'soft' problems in stages, where soft problems are those that can not be defined by specific quantitative metrics, such as corporate culture or emotional viability of management systems…
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There is no quantitative analysis for the qualitative problem, instead, SSM at its most basic form, is the qualitative analysis that lends to a solution. Tajino and Smith (2005) describe how SSM differs from a hard quantitative approach because the problems are regarding human activity systems and the manner in which HAS are holistically related with the people in a situation. The core competency of SSM is to comprehend that the model is the human activity systems that drive conflicts and an analytical approach to qualifying the subjective information into a system of resolution. The world view of SSM is "constituted, created or constructed by the concepts we use in our observations of and statements about the world" (Christis p 11. 2005).
In Checkland and Stoles seven stage model, as described by Tajino and Smith (2005) the first stage in SSM is to visualize the situation, although this is true for most research and problem solving methods, Checkland and Stoles take this a bit farther to negotiate the empirical and subjective evidence into the secondary stage, which is the problem situation, defined according to the aforementioned evidence. The third stage leans to the actual language of the system, the manner in which the system develops to finalize a resolution, and this step is the root definition of the relevant and purposeful activity systems that are engaged in the particular problem. The root definition is where the Weltanschauung becomes understood from the root causes that transform the problems entity. Stage four is again system language invasive, this is the conceptual model of the processes named in the root definition; in short this is the stage where the perceived world is enhanced and broken into its separate but complexly interrelated parts. In stage five, the conceptual model is compared with the reality of the world, and used to compare stage four with stage two, with the effective idea to allow for a critical definition of the conceptual model that is a feasible model for human actions, and this feasibility is further explored in stage six. Stage six develops on the inherent and desirable changes that are feasible within the real domain of human interactions and human relationships.
The conclusion to SSM comes in stage seven, where actions for improvement are identified.
In the group project A, we examined ESCO Ltd and created an SSM analysis. The strategies of the application were in line with the steps, where the problem was disorganized and then identified. A CATWOE analysis the constitution of those individual elements in the system assists in developing a comprehensive root definition, and from that analysis, the root definition regarding ESCO's problems were stated as:
An ESCO owned and staffed system which is leaded by three departments understands and deals with the customer complaints; provides ongoing support and maintenance to customers through the system; provides customer and staff training program; undertakes that procedure and modify if required and discharge customers when appropriate.
Where the conceptual model when compared to the rich picture noted some concerned issues that should be highlighted.
Lack of Communication-a
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Firstly, value chain analysis refers to the extent to which various activities add value and cost when developing products or even services. In addition, strategic alignment reflects the manner in which the project helps the organization to achieve its strategic objectives and its long-term goals, and this is actually the main force behind the project planning.
As the result, the organisations are now confronting intense competition due to globalisation of business where customers are no longer bounded to their regional locations and business has become an international entity. In this regard, businesses are now going through the process of transformation from local to international organisations; however, in this process, many factors play a crucial role and it is very imperative that decision-makers in such organisations should consider them to achieve and maintain their organisational success in the market.
of 2010 – a high proportion of credit that accounted for this growth is given to the industrial section (East India Forum 2011); it is due to this industry via appropriate innovations with aid of Information Technology (IT) that India’s industrial sector has boomed.
The conclusion from this study states that Aalsmeer Flower Auction boasts itself of 100,000 transactions a day over several auction sites needs to update itself to respond to the increasing sophistication of the flower market. The business objective of the Aalsmeer Flower Auction is to respond to the needs of the auction participants most especially the retailers.
An information system would involve computerization of the process by putting in place a payroll system to deal with payment of salaries for employees at all locations, setting up payables and receivables accounts for suppliers and organisations respectively.
This has created a problem for many banks as they find that they are faced with the same old problem of service delivery. This study aims at exploring the various challenges that have made banks implement IS strategies. Is also hopes to compare the existing IS models that have been installed by different banks to come up with a sample model that can be copied by other banks for implementation.
At the present time there are most modern and enhanced ways of carrying out business activities such as management and handling the other resources. At the present time, information systems are essential for each company that
Later in 1986, Comair leased the software system from SBS international to track and schedule the crew for the airlines. As a wholly owned subsidiary of Delta airlines Comair was widely appreciated for its track record of its
It works as an assurance contract. Groupon makes money by keeping almost half of the customers pay to a coupon. The company entails small buyers who are disorganized with Groupon which is structured and so this enables local retailers to find there
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