1. Define the Problem: The main problem within the department was the continuous decrease in the quality of service. It created a domino effect of lowering the morale of employees, thereby increasing job dissatisfaction, which ultimately led to attrition or at least, attendance issues. These factors aggravated the concerns in quality of service that had been gradually increasing partly due to not having any specialized office to work on the concern. 2. Identify the criteria: According to Bazerman and Moore, “the rational decision maker will identify all relevant criteria in the process” (2009, p.4). Based on this, three things were considered in determining the solution to this problem. The three criterions are effectiveness, cost, and term. 3.