Free

Satisfaction - Research Paper Example

Comments (0) Cite this document
Summary
While there are many such professions which require minimal to no use of emotions, feelings, or sentiments to achieve excellence in the work, these are the…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER98.5% of users find it useful
Satisfaction
Read TextPreview

Extract of sample "Satisfaction"

Satisfaction Introduction Nursing is one of the professions which are very demanding for the people who endorse it physically as well as emotionally.While there are many such professions which require minimal to no use of emotions, feelings, or sentiments to achieve excellence in the work, these are the fundamental ingredients of success for a nurse since he/she has to deal with human beings all the day and is involved in work as sensitive as taking their care. In order to optimize on the potential of providing the patients with the best quality care, it is imperative that nurses feel good about themselves, their profession, and their life. “The workforce in the health sector has specific features that cannot be ignored and motivation can play an integral role in many of the compelling challenges facing healthcare today” (Lambrou, Kontodimopoulos, and Niakas, 2010). The manager of the hospital or the health care center assumes the prime responsibility for keeping the nurses satisfied, because the performance of the organization as a whole is directly linked with the individualistic and collective performance of the nurses. This research was conducted with an intention of identifying ways to satisfy the nurses.
Significance of the Problem
Patient care is one of the most sensitive tasks that need to be dealt with immense delicacy and prudence because it not only involves dealing with people’s emotions along with taking care of their health but also has the potential to affect the public image of the hospital or the health care center for better or worse depending upon the quality of patient care delivered in it. Among the issues a manager of a hospital or a health care center is exposed to, two of the prime issues include late arrival of nurses, and shortage of nurses when they are needed on urgent basis. The patient care is scheduled and everything works according to a plan. In such circumstances, late arrival of nurses disturbs the schedule which causes the issues of time management to surface. At the end of the day, this behavior of nurses incurs the hospital many indirect costs, which reduce the profitability of business. On the other hand, shortage of nurses when they are needed on urgent basis is very depressing for the managers and administrators and it also brings a bad name to the organization.
Rewarding the employees is fundamental to help them maintain a high self-esteem at the work place and keep their motivation for work high, and the same rule applies on the nurses. Nurses need to be rewarded in order to be satisfied enough to deliver their best at the work place and improve their behaviors in terms of getting punctual and showing readiness to serve when required on urgent basis. In this context, it is obligatory upon every hospital manager to establish an efficient system of rewards for the nurses. The reward can be of any kind ranging from tangible to intangible, and monetary to non-monetary. However, “Allocating this budget successfully by establishing an acceptable, cost-effective reward system is a true challenge for every hospital manager” (Gieter et al., 2006). This research paper evaluates nurses’ perceptions of the rewards so that the most suitable and cost-effective reward options for the nurses can be identified.
Methodology
My research questions were as follows:
1. Which among the two behaviors is more worthy of reward; overstaying or punctuality?
2. Which rewards do you like more; monetary or non-monetary?
Answers of these two questions were retrieved from 10 nurses in total. The nurses were required to select one of the two options given against both the questions. In addition, the research participants were handed over a list of 5 rewards that were identified during the literature review and they were asked to rate the extent to which they found them appropriate as reward on a scale of 1 to 5 where 1 indicated least appropriate, 2 indicated, not appropriate, 3 indicated appropriate, 4 indicated very appropriate, and 5 meant most appropriate.
Data
8 of the 10 research participants referred to punctuality as a more suitable criterion of rewarding the nurses, whereas 6 of the 10 research participants identified non-monetary rewards as more satisfying while the rest thought of the monetary rewards as more satisfying.
The data collected for nurses’ perception regarding the relative appropriateness of the 5 types of rewards is displayed in Table 1.1
Rewards
N1
N2
N3
N4
N5
N6
N7
N8
N9
N10
Pay increment
5
5
4
5
5
5
5
3
4
3
A day off
2
2
1
1
2
2
2
3
1
1
Praise
3
3
4
4
4
2
3
3
2
3
Rise of grade
4
4
4
4
4
4
4
2
3
4
Flexibility of office timings
1
1
1
1
1
1
1
1
2
1
The average score of the responses received from the 10 nurses was calculated, as shown in the Table 1.2
Rewards
Average Score
Pay increment
4.4
A day off
1.7
Praise
3.1
Rise of grade
3.7
Flexibility of office timings
1.1
Analysis
From Table 1.2, it can be assessed that rewards meant to increase the nurses’ satisfaction in the work place range from most important to least important in this order; pay increment, rise of grade, praise, a day off, and flexibility of office timings.
Discussion
I think that both punctuality and overstaying when required are equally important in the profession of nursing since the nature of job is such that immediate care may be needed at any time. In order to bring about a positive change in nurses’ behavior and performance in the hospital, I would adopt a democratic leadership style because of several reasons; Firstly, I have started the process of change with a democratic process wherein I have gathered nurses’ perceptions of which rewards they deem more important in comparison to others and what behaviors are more worthy of reward. By collecting data from the nurses, I have got them involved in the change process in a way that they feel valued and their opinion has been considered. This is essential for making them feel good about the change so that they become mentally prepared and willing to participate in the process of change. “It recommends cultivating sincere, authentic relationships grounded in trust and respect; encourages a sense of equity and facilitates shared appreciation of nursing and support service jobs” (Babiarz, 2009, p. 43). Secondly, nursing is a profession where personal willingness of the nurse to take care of the patient matters more than if he/she is obliged to. It is a matter of dealing with the sentiments and emotions of people, that is best achieved when the nurse feels respected in the hospital. This imparts the need for me to adopt a democratic leadership style in which I do oblige them to cooperate with me in the implementation of change, but at the same time, do it in a way that they feel respected rather than offended.
To implement this strategy, I would first conduct a meeting in which I would make the nurses aware of the present challenges and the need to tackle them in order to progress as an organization. To implement the change strategy successfully, it is imperative that the existing challenges are diagnosed first (Hassin, 2010, p. 23). I would emphasize upon the need for the nurses to be punctual and be ready to overstay when required. I would discuss the results of the research with them and tell them that they consider punctuality as a more appropriate criterion to be rewarded than overstaying, and would also let them know that majority of them thinks that the most important to least important rewards include pay increment, rise of grade, praise, a day off, and flexibility of office timings. I would introduce a more strict attendance system according to which the nurses would be required to be present on time. Since cost-saving is a prime objective of this research, nurses who arrive late will have their salary deducted by a certain percentage depending upon the number of days for which they arrived late while I would reward the nurses with pay increment whose punctuality has been the maximum for a period of 6 months. I shall provide the penalized nurses with an opportunity of getting their salary deduction cancelled by overstaying. For every one day of late arrival, they would have to overstay for at least three days to get the deduction cancelled. I shall ask the nurses to immediately comply with the changed policy. The results would be reviewed every 6 months and necessary modifications to the proposed strategy will be made.
Conclusion
This research was meant to identify nurses’ perceptions of the best motivating rewards for them and the best nurses’ behavior that made them worthy of receiving those rewards. A majority of nurses identified punctuality whereas a minority identified overstaying as the behaviors worthy of reward. Rewards rated by the nurses in order of decreasing importance were pay increment, rise of grade, praise, a day off, and flexibility of office timings. I would use the results of this research to improve the satisfaction of nurses at the hospital in a democratic leadership style by focusing upon increasing their involvement and engagement in the change process.
References:
Babiarz, J. (2009). Improving patient satisfaction through employee satisfaction: focus on
nursing satisfaction with support services. Hospital Management and Development: Patient Care.
Gieter, S. D., Cooman, R. D., Pepermans, R., Caers, R., Bois, C. D., and Jegers, M.
(2006, July 6). Identifying nurses rewards: a qualitative categorization study in Belgium. Human Resource Health. 4(15). Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1526749/.
Hassin, A. (2010). Effective Diagnosis in Organisation Change Management. Journal of
Business Systems, Governance, and Ethics. 5(2): 23-29.
Lambrou, P., Kontodimopoulos, N., and Niakas, D. (2010). Motivation and job satisfaction
among medical and nursing staff in a Cyprus public general hospital. Human Resource Health. 8(26). Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2998451/. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Satisfaction Research Paper Example | Topics and Well Written Essays - 250 words”, n.d.)
Satisfaction Research Paper Example | Topics and Well Written Essays - 250 words. Retrieved from https://studentshare.org/nursing/1601335-satisfaction
(Satisfaction Research Paper Example | Topics and Well Written Essays - 250 Words)
Satisfaction Research Paper Example | Topics and Well Written Essays - 250 Words. https://studentshare.org/nursing/1601335-satisfaction.
“Satisfaction Research Paper Example | Topics and Well Written Essays - 250 Words”, n.d. https://studentshare.org/nursing/1601335-satisfaction.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Satisfaction

Customer Satisfaction

...? Satisfaction 0 Handling The Complaint From The s The complaints take place when there is dissatisfaction because of a company’s products. The dissatisfaction is of two types namely, ‘Voice’ and ‘Exit’ (Reeher, n.d., para. 10). In the given case of the manufacturing company, the voices of the customers are raised against the poor products as well as against the customer service department and as a result, the sales and the profit volume decreases. In the third week after the new general manager joined the company, a customer came with a complaint regarding a defective product. Therefore, being a general manager of the company, a significant role is to handle the complaint of the customer. After analyzing the required...
2 Pages(500 words)Essay

Job Satisfaction

...CHAPTER TWO Literature Review 2.0 What is Job Satisfaction Job satisfaction is the extent to which employees like their work (Hwang and Kuo); inaddition it describes the contentment of an employee with his or her job. Studies conducted on job satisfaction have been found to have many similarities, and literature has many definitions for Job satisfaction; Locke (1976) for instance, defined job satisfaction as "a pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences", While Spector (1997) looks at it as a psychological variable that is related to the feeling of an employee about his or her job, including...
66 Pages(16500 words)Dissertation

Patient Satisfaction

...Patient Satisfaction with their Practitioners of TCM or Acupuncture and overall Consumer Experience Introduction In healthcare, measures of consumersatisfaction are being increasingly used in order to guide administrative measures to assess quality of health. In the current scenario of healthcare delivery, there are rapidly notable changes in approaches to achieve quality health care. Therefore, there is a perceived need to measure quality of care. There is general consensus as to the assessment of quality of healthcare based on three criteria. These are structure indicating the characteristics of the provider, process indicating various parameters of care encounters between the provider and the patient, and outcomes of...
11 Pages(2750 words)Essay

Customer Satisfaction

...Satisfaction Total Quality Management (TQM) John Ruskin, an English Critic of 19th Century, said, "Quality is never an accident; it is always the result of intelligent effort". This statement sums up the kind of efforts required for producing a quality product. John Ruskin outlined the need for a will to produce a superior thing. Total Quality Management deals with the product in its totality. It has been well recognized that Quality is determined by the combined efforts of various departments like Design, Engineering, Purchase, Production, Inspection etc. Total Quality Management is an across the company, management function which co-ordinates and controls various quality activities in order to produce a quality output....
27 Pages(6750 words)Essay

Job Satisfaction

...Job Satisfaction Introduction: Job satisfaction is the feeling or of mind of an individual with regard to the nature of work, or activity that the individual is involved in. Job satisfaction is a psychological aspect that is influenced by a number of different factors. These factors include the quality of the relationship with the immediate supervisor, quality of relationship with co-workers, and the organization as a whole, the quality of the physical environment of the workplace, the degrees of fulfillment, or self satisfaction in the work and responsibilities, possibility of growth and enhancement of career, and degree of satisfaction of emoluments and...
6 Pages(1500 words)Essay

Job Satisfaction

...Job Satisfaction in the Oil, Gas, Energy and Industry Sectors in the of Qatar: A Study on the Performance of the Qatari Employees Working in Qatar Petroleum and it’s Affiliated Companies Dissertation Presented to The Faculty of Cardiff Business School University of Cardiff This dissertation is submitted in part fulfilment of the Requirements for the Course of Master in Business Administration Job Satisfaction in the Oil, Gas, Energy and Industry Sectors: A Study on the Performance of the Qatari Employees Working in Qatar Petroleum and it’s Affiliated Companies Dissertation Presented to The Faculty of Cardiff Business School University of Cardiff This dissertation is submitted in part fulfilment of the Requirements... for The...
90 Pages(22500 words)Essay

Customer's Satisfaction

.... There are companies which base customer satisfaction as the key to their positioning strategy. The tactics followed by these companies include low customer response time, flexibility, innovation, aesthetics and dependability. Technology oriented companies in fields such as computers, digital media devices, mobile phones, electronic gadgets, cameras and music tend to follow these positioning tactics. 2. Organizations can gain sustainable competitive advantage by focusing on operations based strategic capabilities. These capabilities can be classified into three types. The process based capabilities enable a firm to aim for low prices or high quality products. These capabilities are achieved by making the transformation...
2 Pages(500 words)Book Report/Review

Patient satisfaction

...PATIENT SATISFACTION Patient satisfaction refers to methods designed to determine the level of service being offered to patients in terms of quality, interpersonal relationship, availability and conduct of the health services providers. A number of tools have been developed to measure satisfaction levels of the patient such as use of questionnaire, surveys, direct interviews with patients and holding of forums and seminars with the patients so as to discuss general issues affecting them thus establishing how they are satisfied by the services. Patient satisfaction questionnaire is used to measure the satisfaction level. In developing the questionnaire,...
1 Pages(250 words)Essay

Satisfaction

...Patient Satisfaction Surveys The patient survey was conducted with the sole purpose of gathering feedback necessary for makingcritical adjustments necessary for improving the quality of healthcare. I conducted surveys of 12 patients located in the rehab unit. Most of the patients who participated in the survey did not have any inherent restrictions on their diet and it, therefore became easy to conduct the process. My wish was to expand the survey and involve many patients, but most of them were dementia patients who could not take part in the process due to their critical condition. The other patients had diets that could not satisfy the purpose of the research. To this extent I can authoritatively note that the results...
2 Pages(500 words)Essay

Customer satisfaction

...Satisfaction in Apple Satisfaction in Apple A. Definition and Justification Satisfaction The contemporary business environment is characterised by rapid globalisation, which has, as a result, intensified competition among businesses in similar industries. Owing to the heightened level of competition, multinational companies (MNCs), among other global-spanning organisations have been prompted to look for ingenious ways to operate successfully and profitably. One of the most outstanding changes in business operation has been significant increase in customer awareness. Companies such as Apple, Inc. are increasingly acknowledging the importance of customer satisfaction in...
8 Pages(2000 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Research Paper on topic Satisfaction for FREE!

Contact Us