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“The workforce in the health sector has specific features that cannot be ignored and motivation can play an integral role in many of the compelling challenges facing healthcare today” (Lambrou, Kontodimopoulos, and Niakas, 2010). The manager of the hospital or the health care center assumes the prime responsibility for keeping the nurses satisfied, because the performance of the organization as a whole is directly linked with the individualistic and collective performance of the nurses. This research was conducted with an intention of identifying ways to satisfy the nurses.
Patient care is one of the most sensitive tasks that need to be dealt with immense delicacy and prudence because it not only involves dealing with people’s emotions along with taking care of their health but also has the potential to affect the public image of the hospital or the health care center for better or worse depending upon the quality of patient care delivered in it. Among the issues a manager of a hospital or a health care center is exposed to, two of the prime issues include late arrival of nurses, and shortage of nurses when they are needed on urgent basis. The patient care is scheduled and everything works according to a plan. In such circumstances, late arrival of nurses disturbs the schedule which causes the issues of time management to surface. At the end of the day, this behavior of nurses incurs the hospital many indirect costs, which reduce the profitability of business. On the other hand, shortage of nurses when they are needed on urgent basis is very depressing for the managers and administrators and it also brings a bad name to the organization.
Rewarding the employees is fundamental to help them maintain a high self-esteem at the work place and keep their motivation for work high, and the same rule applies on the nurses. Nurses need to be rewarded in order to be satisfied enough to deliver their best
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The current work environment in any industry not only demands an atmosphere that provides a competitive edge and profitability, but also works based on ethical standards, complies with the civic commitments, provides a comfortable working space and job satisfaction (Rowe, 2001).
10). In the given case of the manufacturing company, the voices of the customers are raised against the poor products as well as against the customer service department and as a result, the sales and the profit volume decreases. In the third week after the new general manager joined the company, a customer came with a complaint regarding a defective product.
Among the issues a manager of a hospital or a health care center is exposed to, two of the prime issues include late arrival of nurses, and shortage of nurses when they are needed on urgent basis. The patient care is scheduled and everything works according to a plan.
This is why employee satisfaction surveys play a significant role in the management of people. This paper will discuss the various types of employee satisfaction surveys that are conducted by organizations and will explore the various aspects of the survey.
The writer suggests that we should develop a process in which the responses from customers can be measured in a certain program so as to yield results which can easily be analysed for future improvement. Measuring customers satisfaction not only helps to keep existing customers but provide a roadmap if attracting new customers.
It imposes significant impacts upon customers’ satisfaction level through forming along with developing effective interrelation with them (Naeem & et. al., 2013). With this concern, the research paper intends to build an effective marketing plan for Holden Trucking, focusing upon the significant aspects of IMC and customer satisfaction accordingly.
The motivator factors identified are responsibility, recognition, promotion, intrinsic aspect of the job and achievement. Hygiene factors include salary, supervision, security and relationships with colleagues.
This is because these studies ensure that not only are results developed but also that recommendations can be made concerning the best ways to ensure that there are higher first year satisfaction and retention rates in institutions of higher education.
5 Pages(1250 words)Research Paper
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