In the light of their frequent interaction with patients, the role played by nurses is an important avenue to explore for determining whether changes in the methods by which they go about playing their roles can be a source of increased patient satisfaction…
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From the perspective of a health care institution patient satisfaction is of critical importance. In addition to providing repute for the health care institution, the very existence of the health care institution depends on patient satisfaction. A past record of high levels of patient satisfaction is responsible for patients seeking health care services from the same health care institution. Dissatisfaction among patients would lead them to seeking their health care requirements from other health care institutions, where they believe they would derive better satisfaction of services provided. Word of mouth spreading of satisfaction would only lead to other patents seeking health care services from the institution. These aspects need to be looked upon from the growing demand of excellence in services received by health care service users. This only reinforces the need for health care service institutions to bring about changes in their approaches to provide services that meet the parameters of excellence form the consumers’ perspective. However, to achieve such an objective, it is necessary to discover the best means for achieving it (Grove, 2008). Hourly rounding originated in England, where such rounding by nurses is termed as patient comfort rounds. Hourly rounding by nurses follows a predetermined protocol, which is based on the four Ps of pain, personal needs, positioning and placement of patient care. During hourly rounding nurses in addition to providing care based on the 4Ps also look into issues of changing of dressings or giving medications and patient education. Hourly rounding is the basis of compassionate care and strengthening of the nurse patient relationship, wherein the key factor is the increase in anticipation of patient needs and providing the required attention for it (Charmel, Frameton, & Plantree, 2009). Hourly rounding by nurses has been recommended as a means to the objective of enhanced patient satisfaction. However, though the current literature on the effects of hourly rounding on patient satisfaction remains incomplete. Therefore any effort in adding to the body of knowledge on the benefits of nurses hourly rounding on patients will only assist in providing better evidence for its use in increasing patient satisfaction levels (Tea, Ellison & Feghall, 2008). The Studor Study Group, 2007, recommends the use of nurses hourly rounding as an approach to raise the level of patient satisfaction based on the experiences of increased patient satisfaction levels since introducing nurses hourly rounding at the Sacred Heart Hospital, Pensacola, FLA, since 2006. Theorist Jean Watson, 2005, lays the down the basis for nurses hourly rounding becoming useful in increasing patient satisfaction levels through the concept that care and love are strong, yet mysterious forces in nature. In this concept love and care for others has a strong interrelationship with spiritual inspiration for caring of the self. Caring at the individual level expands into the social level. Extrapolating this concept into the environment of the health care institutions involves incorporation of the care and love sciences into the clinical practices of the health care professionals, such that an environment for healing and rehabilitation results (Watson, 2005). McLaughlin and Bulla, 2010, suggest that hourly rounding not only offers benefits for patients in
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Hourly rounding is anticipated to be a potential strategy to improve patient satisfaction scores; and patient safety is considered to be the most essential aspect of the medical health care system. The objective of this study is to assess the area and scope of continuity of care and how it is related to patient satisfaction.
The research question is whether hourly nurses rounding can help to address the problems of the patient, reduce the call lights from the patient, save nurses time, improve the patient safety levels, and in this manner overall help to improve the patient satisfaction levels. The complete effect and benefits of nurses hourly rounding on patient satisfaction is not completely known.
Such an approach is mutually beneficial to the patients, nursing professionals, and health care institutions (Ford, 2010). The reputation of nursing care and health care institutions are dependent on the record of patient safety and patient satisfaction. It would not be too harsh to say that the very existence and sustenance of nursing care and health care institutions is dependent on these two vital factors, particularly in the modern trend of rising demand for excellence in the delivery of health care services.
In health care in the present day, satisfaction is a vital issue. The emergency department, considered the gatekeeper of patient treatment, must achieve satisfaction of the customers via provision of quality services. Statistics show that ED clients are increasing at a steady rate.
This study will go over the level of patients’ satisfaction with regards to the service given by the ER staff nurses with regards to patient care, the level of satisfaction of clients with the level of communication incurred within the hospital facility with regards to clients concern and the level of client satisfaction with regards to their overall stay within the emergency room.
The inclusion of the 200 participants will be composed of clients who have experienced service in the emergency department during the month of April so that unbiased answers based on impression from people who have not experienced service will not be entertained.
Timely responses by hospital staff to patient needs and request have a direct relationship to patient satisfaction. Reliability, responsiveness, and effective communication have an impact in providing patients with the comfort required in the hospital (Castledine, 2002).
The introduction of an evidence-based practice such as hourly rounding can be complex in any hospital setting. Hourly rounding represents a systematic, proactive nurse-driven evidence-based intervention that seeks to anticipate and respond to the needs in hospitalized patients. Purposeful rounding pursues to enhance the patient experience.
d by Kaminski (2011, p.1), the Lewin’s change model aids in changing the perception of the staff in regard to working together and achieving the best results for the patients. In an event that all the stakeholders work in unison, the patients get the best service, and the same
the outcomes of a fall prevention strategy are counted and tracked as a single component of the program used for the improvement of quality improvement. Through the tracking of performance, the medical practitioner will get the information they need, so as to evaluate whether
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