About Group Financiero Inverlat byDaniel D Campbell - Case Study Example

Mexico is a largely Spanish country while Canadians speak English. It is thus problematic for the Canadian managers to understand the Spanish language. Consequently, the Mexicans have problems with the English language. As a result, it is hard to understand one another on key aspects of the business. The use of interpreters reduces the interpersonal relationships that managers are supposed to have in order to address the challenges facing the company. Another intercultural communication problem is that Mexican managers believe in a non-formal way of business communication.

The problem is manifested by the fact that Mexican managers feel humiliated when Canadian managers give strict business instructions. As opposed to the Mexican style, Canadian managers follow a strict protocol that guide all business processes. One of the business activities that require a revamp in communication is meetings. The Mexican culture is that managers had the leeway to walk around and consult verbally during the meeting. Before the takeover, Mexicans rarely communicated precisely on a problem that had been caused by their fellow manager.

Indeed, they do not take criticisms lightly. Further, it is not their culture to criticize a manager in front of other managers and employees. However, the Canadian business culture allows these criticisms and prioritize the interest of the business. As noted above, the new BNS management needs the local management team to understand the Mexican business. However, the Mexican managers seem discontented and uncomfortable with the Canadian management style. One of the issues that triggers discomfort was communication.

The Canadian and Mexican managers speak different languages and hence it is difficult to understand one another. As a result, the Mexican managers are rarely consulted on major decisions made by the Canadian section. Another issue bringing discontent is the lack of job security. The BNS brought in senior managers from Canada