Guest Cycle - Research Paper Example

This approach is to assist the hotel manage their revenues and booking strategies. This approach can be facilitated by the reservation department having to automatically generate letters of confirmation, produce requests for guest deposits and handle pre-registration activities for all types of guests and generate daily expected arrival lists, occupancy and revenue forecast lists. Upon the acceptance of a reservation request by the reservation agents, the agents creates a reservation o the hotel management software.

The record will initiate the process of the guest cycle. The reservation contains the details of the guest and their specific requests which are meant to provide the guest with personalized services upon their arrival at the hotel. The details are further used in the completion of the pre-registration activities which include room assignment based on the demands of the guests, the room rates to be applied to the guests, and the nature of room preparation for the guests (Enz, 2010). The stage is made up of registration and room assignment processes.

After the guests have arrived, they establish a business relationship with the hotel management through the front office. The front office staff are charged with the responsibility of clarifying any queries from the guests especially those on the room rates and other packages. The front office staff should be able to determine the reservation status of the guests before the beginning of the check-in process. The front office should take into consideration all the guests who did earlier reservation or those without reservation who are commonly known as walk-ins.

The front office print registration cards and are completed at the check-in stage as such will help them to collect essential information from the guest. The cards contain details such as billing instructions, passport details, reservation details, personal data and credit card details (Andrews, 2013). At this stage, the