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Collaboration is a deliberative process, which involves the participation and debating of issues by everyone, including the public, who have a stake in the outcomes too. However, collaboration needs consensus to be reached between the stakeholders and the public. Networks are also vital in collaborations. Reaching a consensus is easy, but translating the consensus into results is the hard part. The networks are responsible for guiding and supporting implementation, as well as supporting the management responses.
Margerum integrates the seven Cs into the collaboration process. First communication, which is sharing of information, is essential. This could be one-way or two-way. However, a two-way communication is most appropriate for collaboration, as it is more interactive. Consultation between government or non-governmental organizations and the people offers a significant exchange of information and gives an opportunity for feedback from the public. In addition, conflict resolution in collaboration begins with communication, which must be effective.
Conflict resolution may be formal or informal. Consensus building involves stages that lead to a mutual agreement between the involved parties. Cooperation makes the parties work independently toward one goal. Finally, coordination makes the parties work collectively toward one common goal (Margerum, 2011). On the other hand, Norris-Tirrell and Clay in their collaboration model, define collaboration as a way of addressing problems affecting the public through the sharing of information and knowledge among different parties to result in positive change.
Before getting into collaboration, it is important for the parties to be prepared to work outside the boundaries of their organizations or departments. In addition, Norris-Tirrell and Clay present collaboration as a continuum and argue that collaboration
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