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INFORMATIVE REPORT - Assignment Example

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Elizabeth Downing, I gathered all the facts surrounding the low standards of the service offered at the on-location food centers. From the performance records reviewed, the services of Food to the Stars had been running smoothly and registering full…
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Download file to see previous pages From the surveys administered to the customers, the weaknesses in services include cleanliness, where customers said that the on-site centers were not clean. The food served at the on-site centers was often poor, and the services offered by the service attendants were not up to standard. The limitation of the study was that the managers did not offer any explanation into why the services delivered were not up to standard, although they reported plans of holding a staff meeting to look into the issue. From the reports, there is also the need to inquire into other problem areas, through a meeting with the employees, to review performance areas.
After realizing the complaints from the company’s customers, my office carried out a survey study to gather facts on the areas of inefficiencies and poor service. Towards realizing this, surveys reached 450 customers from the different movie production company operation centers. The survey saw an 89% return rate, thereby offering a representative picture of the issue. From the information collected, the problem areas identified covered cleanliness, the food supplied, and the services offered to the clients.
In the area of cleanliness, 96% of the customers gave feedback that the on-site food service centers were not administered in a clean manner. The complaint areas include that silverware were commonly found with crusted food, food debris had dried on the tables, and the floors had litter. Also, it was reported that glasses had dirt spots, and that the customer service personnel often wore dirty aprons. Other concern areas under cleanliness were that service personnel did not wear plastic gloves, and that flies were buzzing around the service counter – which showed that the area was generally dirty.
In the area of food supply, 85% of the customers offered the information that the quality of the food supplied was in many cases poor. Complaints include that fried ...Download file to see next pagesRead More
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