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Business communication - Book Report/Review Example

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It seems to be a communication problem between different departments. The customer service department has not been updated about any policy changes that the bank…
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John Smith, Bank Branch Manager of Telecom FROM 30th March, Complaints about Service Department ___________________________________________________________________________
Dear Mr. Smith
I am writing to inform that the performance of the customer service department has not been up to scratch recently. It seems to be a communication problem between different departments. The customer service department has not been updated about any policy changes that the bank has introduced, and as such, customers are becoming frustrating at the lack of help available.
To help fix this ongoing problem, I have decided to appoint a person to liaise between the different departments so that efficiency is as effective as possible. At this time, there is no need to relieve anyone of their duties in the customer service department; the only thing that needs to improve is more open communication lines at the bank.
This situation only came to my attention very recently when my department received a number of complaints stating that the customer service department was not being very helpful. After looking into some of these grievances, I found that our customers’ claims could be taken seriously. In response to this, I informed each individual customer through a personalized letter that this behavior was completely unacceptable and the necessary action would be taken. It is my view that the right course of action would be to include select customer service representatives in the occasional staff meeting so that they are not left behind.
In taking all of this consideration, I would ask that you consider taking the action that I have outlined above. At this stage, the problem is not so great that it cannot be fixed. If you could reply back to me by the end of the week with your thoughts and recommendations, it would be much appreciated.
Yours Sincerely,
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