Complaint Letter - Assignment Example

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After I had been on hold for several minutes, James Adam came on the line. James Adams did not seem interested and was not listening…
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Complaint Letter
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Extract of sample "Complaint Letter"

Your Street Address] [Town, County Postal 8 November 2009 Ms. Kathleen Motheral Chief of Staff Wal Mart 702 SW 8th St Bentonville, AR 72716 Dear Ms Motheral:
This letter is to complain about service I recently received from a Wal Mart customer service representative named James Adam (Employee Id: 907532).
I called Wal Mart on 04th of November 2009 to find out how to deal with a problem I’ve had with the blender that I had purchased from Wal Mart. After I had been on hold for several minutes, James Adam came on the line. James Adams did not seem interested and was not listening to the complaint that I was calling about. He was very rude from the time he came on the call. It sounded like the phone ringing had disturbed him and he was in a hurry to attend to something more important. I had to explain my problem over and over again because he did not seem to be listening and kept asking me the same questions repeatedly. James Adams put me on hold for several minutes, almost 45 minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated and annoyed as I have expected a much higher level of service from your company, and this experience has disappointed me. This is the second time that I have not been treated very rudely and with no assistance. I let go of the previous situation as I did not want to cause troubles for anyone and the young lady at the store seemed overly stressed and overworked. However this call has pushed me over the edge and I do not want to spend any more time on this problem, I am returning the blender to the local store immediately, and I expect a full refund. Please inform the local store [Your Local Store], that I will be back to return the blender and I do not want to be pushed around, as I do not have any more time to waste on this issue. I am including the details of my bill:
Product Name: Kalorik Sunny Morning Stick Blender with Mixing Cup, Lime & White
Product Id: 3480/ABE789 Bill No.: 45339/301009
Date of Purchase: 30th October 2009
WalMart Money Card Number: 4000 1234 5678 9010
This is a very saddening event as I am a regular customer at Wal Mart and I have always been treated well by all the staff at Wal Mart. However over the last two events, I have been spoken to very rudely and I do not think this is fair. I hope you do take some strict action against this and do recognise that I nothing against James Adams personally. It is the sheer lack of professionalism and courtesy that has upset me. I hope the level of professionalism and courtesy that is generally extended to all the customers is maintained and customer complaints are not overlooked. I will be informing my family and friends about this experience.
Yours Sincerely,
[Your Name] Read More
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