Different Models of Air Conditioners - Essay Example

Before the order is placed, the customer needs a presentation and I must visit him with my proposal. The brochures containing information about the different models of air conditioners are with me. All I need to do is make a concise proposal and hand it to the customer along with the prices and the brochure.

The Solution
The proposal must be made in a letter that is not more than two pages in length. The proposal begins with a reference to the customer’s verbal inquiry and goes on to thank him for the same. The range of air conditioners is divided into three categories, top class, medium-level, and regular air conditioners.

The concentration is on top-class air conditioners because that is what the customer wants. The customer is not particular about the price of the air conditioner.
I arm myself with all the information and brochures of top-class air conditioners. I also take with me a few brochures of the medium and the regular ranges. The literature containing my proposal and the brochures are packed into my briefcase. I neatly place two ball pens at the slots provided inside the briefcase.

The proposal provides the main features of the air conditioners and requests the customer to refer to the brochures for more details. The proposal is careful to mention the advantages of the company’s air conditioners compared to the other air conditioners available in the market. I take a blank proforma invoice with me so that when the order is placed the customer gets the proforma invoice against which he can make the payment. I will send him the regular bill for the air conditioner.

Conclusion

It is 4.00 pm and I am at the customer’s residence. I politely introduce myself and enter the residence. I open my briefcase and hand him my proposal and the brochures. The customer goes through the proposal in silence. Then he asks me how much time it would take for the air conditioner to be fitted in his bedroom. I tell him it would take about an hour. He asks me some more routine questions and I answer them politely.

I then convince him about the benefits of the air conditioner and the changes he can expect in his residence with the new air conditioner. I also assure him of the long-term, problem-free services he can expect from the air conditioner. The customer is convinced. I fill the blank columns in the proforma invoice, hand it to him, and accept the customer’s payment in the cheque.
I assure the customer that he will get the air conditioner at the due time in his residence the following day. I thank him for the order and leave the residence. Read More