Information Technology Infrastructure Library (ITIL) - Essay Example

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The Information Technology Infrastructure Library (ITIL) was started as a government initiative in the United Kingdom as a solution to poor quality of service provided to government departments by IT service providers. Since its inception during the 1980, the ITIL has grown to a…
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Information Technology Infrastructure Library (ITIL)
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"Information Technology Infrastructure Library (ITIL)"

Download file to see previous pages This paper studies the ITIL framework and comes to the conclusion that this body of knowledge is extremely useful for all organizations in the above mentioned areas. Introduction:
The role of information technology (IT) in today’s world is of extreme importance for the smooth running of businesses and other organizations. It can be said the there is practically no field that is not touched by IT, whether it is in manufacturing, services, defense, and even governance. The main reasons for this heavy dependence on this technology are the complexity of operations and also due to the adaptability of IT systems in fitting into every conceivable area of activity. In such a scenario, it was seen as a necessity to standardize IT management concepts and also to formulate a set of best practices that can serve as a comprehensive guideline to IT based organizations. In the UK, this concept was materialized by the formation of the Information Technology Infrastructure Library (ITIL) during the 1980s. Many governments and organizations around the world have now accepted the guidelines as industry standard over the years. The purpose of this study is to establish whether ITIL provides the best practice guidelines for IT service management. The three points that will be used to establish the above is given here. The first is that the ITIL does provide comprehensive guidelines and framework for efficient information technology management. The second point is that the program can be incorporated into an IT management system either in its entirety or in part. The third point is that the program can be customized to suit the requirements of each individual organization. Comprehensive guidelines and ITIL: In order to understand whether the Library does provide comprehensive guidelines it is necessary to have a detailed overview of ...Download file to see next pagesRead More
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