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Project Management Process at HLR Inc - Essay Example

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Accomplishment of agility is indispensable for organizations to survive and sustain in the modern competitive and changing business environment. Present day organizations are looking forward to create as many competitive advantageous as they can from the available resources and technologies…
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Project Management Process at HLR Inc
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Download file to see previous pages This paper discusses the main issues concerned with the implementation of Information Technology project at HLR Inc. The firm had never implemented such a big project that involves huge investment and association of many stakeholders.
Stakeholder analysis is an important stage in the management of a project. A stakeholder may be defined as anybody or organization who is actively involved in the project process and they include people who are affected by the project (Sproull 1991). Actually, stakeholder identification is a continuous process. At any stage of the project, stakeholders can be identified. Hence, it is the best practice to workout the stakeholders' list and documents it in the initial stages of the project. During the course of the project, this stakeholder list can be updated. The project manager should be aware of the needs and wants of the stakeholders as different stakeholders will have different wants and needs. The key stakeholders of the present project include the following parties:
The Customer/user (HLR Inc and its customers): HLR Inc is the immediate customer of the project. However, the customers who purchase goods and receive service from the organization also form part of the stakeholders of the project.
The project sponsor has a specific role to play in the project process. ...
Product Fulfillment (Denver, Ottawa CN): Processes, evaluates, and approves development and leasing contracts. Makes changes to customer information if notified.
Customer Service (Denver): Resolves problems for customers and acts as the 24/7 call center for lease or customer related issues. Makes changes to customer information.
Billing (Chicago HQ): Deals with rental payments, invoice issues, and follow-ups. Makes changes to customer information. Provides financial information to sales and executive management
Marketing (Chicago HQ): Reviews sales and future development data and determines marketing opportunities.
Sponsor (CIO of HLR Inc): The person who facilitates project process by timely arranging finance and other resources.
Any other people who are influenced indirectly by the activities of the organization.
The Project Sponsor
The project sponsor has a specific role to play in the project process. He occupies the prominent position as the project is initiated and completed by him by arranging all resources necessary for the project. In the present case, CIO is the project sponsor, who is responsible to undertake the completion of the project to protect the organization interest along with the interest of other stakeholders. CIO at HLR Inc is primarily a high risk-taker as the project is being criticized by many in the organization. However, the project manager takes strong decisions as to the smooth flow of the operations and completion of the work. CIO, here acts as the mediator between the project manager and other stakeholders who are adversely affected by the new project. There is no doubt that the scope of the responsibility of CIO spans the whole of the project life cycle. The activities of CIO involve the ...Download file to see next pagesRead More
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