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Newark Ophthalmic Centre - Essay Example

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It has come to our attention that your firm has reached a turning point in your efforts to implement your information system project. We have read the account of your situation and made a number of initial conclusions that may be of help.
This is evident from the resistance you are presently encountering from key people in your firm: from your firm's owner (Dr…
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Download file to see previous pages 179), your project will not succeed.
By definition, an information system (Beynon-Davies, 1998, p. 4) is a system of communication between people, within the firm and between those in the firm and your customers, actual and potential, and involves the gathering, processing, distribution and use of information. According to several research papers (Morris and Hough, 1987; Benjamin and Levinson, 1993; Drummond, 1998; Beynon-Davies et al., 1998), information system failures are very common.
Your problems are common and, based on our considerable experience in these matters, due mainly to faulty project management design. Fortunately, your experience in a much larger organisation was useful in avoiding bigger problems such as mistakes in the installation of the appropriate information systems and technology architecture. Your decision to purchase the system you had just installed was a first step in the right direction.
Several failures have been marked by the installation of complex and expensive systems that brought about stakeholder resistance and integration problems due to poor strategic implementation (Beynon-Davies, 1998, p.258 and Grindley, 1991).
Herewith are our specific recommendations that we attempt to explain in a straightforward manner and, by defining terms where it would be to your advantage, using language that is easy to understand by everyone in your firm.
We have divided our report into five parts.
In the first two parts, we propose a simple and straightforward information systems strategy and an information technology strategy you can communicate to everyone in the Centre.
In the next two parts, we provide you with an outline of how you can market the information systems and technology strategies to the staff and to the Centre's owner, Dr. Harrison.
In part five, we map out a project implementation plan for the next two years
Part One: Information Systems ...Download file to see next pagesRead More
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