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Both products have considerable support from the user community, with Globalupgrades' support somewhat higher among the user community. It is proposed that bids be invited from Worldviewupgrades as well as other product companies for e-mail upgrade software. It is also proposed that the competitive bids be reviewed, a product chosen, and a written contract signed with the selected bidder after negotiation. The contract administration would commence after award of contract. This stage would involve managing the contract and relationship with the chosen product company, reviewing and documenting its performance, and implementing required corrective actions.
Upon completion of the implementation, the contract will be closed after resolution of all open items. The primary scope of work involves installation of e-mail upgrade software in the server for access of the 15,000+ employees of ODHS. The vendor shall also ensure that users' existing e-mail data shall be accessible using the new software. The software shall be suitable for working in a Local Area Network (LAN) environment. It should support internet browsing, and should allow construction of database on the software platform.
The upgraded software should have multi-user capability with simultaneous use by 30,000 users. Currently about 15,000 users shall use it, but it should be expandable to 30,000 users.The software should work on the existing hardware platform without any changes. The vendor shall study the hardware system in detail to ensure that this criterion is met.Qualification criteria:The upgraded software proposed by the vendor should have at least three installations where it has successfully worked for at least 12 months.
The vendor should have the financial capability of implementing a project of this magnitude. Acceptance test:The upgraded software shall be accepted subject to a Quantified User Acceptance Test.Performance warranty:The software shall be guaranteed against performance problems for a period of 18 months. Any problems during this period shall be rectified by the vendor at no additional cost.Penalty:For delay in implementation, penalty shall be charged at the rate of 0.5% of the value of the contract for every week of delay or part thereof subject to a maximum limit of 5% of the contract value.
Additionally, the vendor shall provide service support at no additional charge for the existing e-mail software in case of delay in implementation for reasons owing to the vendor.Indemnification:Vendor shall certify that the upgraded software does not violate any patent rights. In case of any dispute, the vendor shall indemnify ODHS regarding any litigation and intellectual rights.Support:After sales support for the upgraded software shall be made available by the vendor for at least 5 years.
Taxes & Duties:The price quoted by the vendor shall be
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