Operations Management Plan for a Company - Essay Example

The company is also determined to maintain a Customer Support Service, which matches with the best in the industry. The company wishes to maintain a strict control on the movement of input components and materials to the assembly plants, the assembly process, the dispatch of finished product to the dealers, and actual sale to the end user, in order to optimize the operations and maintain cost effectiveness and customer satisfaction. All the operations are to be centrally monitored at the head quarters at Osaka, Japan.

Key issues in the supply chain and logistics management, customer support, quality assessment tools and quality management techniques are discussed, taking into consideration the impact of the geographical spread of the component suppliers, manufacturing bases, distribution channels, customer support centers and end users. 1. Processor Chip: This is to be procured from southern China. It is suggested that at least one additional source may be developed for the processor chip to avoid unforeseen supply problems in future.

Assembly Plants: As seen from the supply chain diagram, the above materials are supplied to the two assembly plants, one located in Thailand, and the other in Mexico. Hence, it will be additionally beneficial to finalize at least one component supplier for each component category geographically close to each assembly plant. Major supplies of components to an assembly plant can be made by the suppliers geographically close to it, and materials from other suppliers may be diverted only in case of delivery problems.

The quality checking of the incoming materials is done after receipt of incoming materials at the assembly plants. After assembly operation at the assembly p