Business Skills - Personal Statement Example

KEY SKILLS During my recent in property business skills I was able to develop managerial skills in the following areas: Current property market within the UK & the European Union Excel, SuperdeveloperMicrosoft Project Commercial property leases Principles pf negotiation Building measurement exercises (eg sketch plans, calculations) Alternative dispute resolution Nature of professional ethics1. Key-skills in Information TechnologyInformation technology skills are increasingly vital within the property sector.

It is no longer sufficient to be able to read and write - one must also be able to communicate using digital technology. The internet is practically ubiquitous in the developed world. Consumers are better informed, with broadband connections to the internet. This enables them to synthesise considerable amounts of information in a relatively short amount of time.From a business perspective this will require organisations to seek competitive advantage through the internet. A web presence will be crucial, optimised for search engines.

Consumers are impatient with poorly designed sites, or sites which do not provide them with instant gratification to the answers they are seeking.2. Microsoft ExcelWhilst most people consider Microsoft Excel to be little more than a fancy calculator, throughout my course I discovered that it could become the central data processing package for a small business.Besides the inbuilt functions, it is possible to design a data capture application customised to the needs of the business. This could be something as simple as a quotation application, all the way through to an accounting package. 3. Microsoft ProjectProject management is increasingly important to the property professional.

I used this tool to assist in scoping a project, in terms of resources such as manpower, time and money. It can be used in a variety of ways, for example as a time-management tool for the itinerant business man, all the way through to costing a major property development. 4. Alternative Dispute ResolutionIn the UK there has been a push away from litigation and toward alternative dispute resolution (ADR) for some time now. The seasoned professional needs to take on board the basic underlying principles involved.

At the heart of ADR is the importance of Customer Relationship Management. Throughout the whole exercise - from initial contact through to sign off - it is crucial to ensure that the client understands, accepts and agrees the terms and conditions of the proposal. I find it important to keep written/typed records of all communications made with a client. This assists in determining where - if at all - mistakes were made and provides learning opportunities to prevent such situations arising again.5. Nature of Professional EthicsAlthough the lettings sector is not as heavily regulated as the mortgaged or financial advice sectors, it is quite important for individuals to have a clear idea of the impact their advice can have on a client.

At all times, one should put the client's interests first.