Quality Care Improvement in Caring Angel Hospital - Essay Example

Question 1

There are various steps that Caring Angel Hospital could follow to have the quality care improved. Enhancing healthcare quality can be done on both macros as well as micro-level. For instance, the hospital can drastically improve the quality treatment through institutions of enhanced transparency, among others. The possible steps include; a gathering of data in addition to analyzing the outcomes of the patients – this is basically because if something is not measurable, then it cannot be managed. The hospital's initial step is analyzing their data which is in existence so that they can be able to understand where their opportunities are (Benhlima, 2018).

An additional step which could be followed is setting of goals in addition to committing to ongoing evaluation – after Caring Angel has analyzed its data on the patient population to know their risk in addition to studying their practice operations to have the areas requiring improvement identified, then it becomes necessary to prioritize the regions given in addition to them set goals. There is also a need to improve care access- this is a single factor that is crucial in having their quality care improved and patient outcomes. This will ensure patients stop hopping from one hospital to another.

Question 2

Various issues can be tackled to have value-added into Caring Angel hospital, which includes; working on having a good relationship with the patients. This will lead to quick recovery to patients and them coming back again due to the right services. There is also the need for their protocol and procedure efficiency. This will lead to more patients getting satisfied hence having the value of the hospital added. Management should also make the reception seats more comfortable for the patients who come to wait for their provider. Another step is ensuring that patients get to come for their appointment on the dates and time that is appropriate according to the hospital’s record.

Question 3

It is self-evident that the morale of the Caring Angel staff needs to be boosted as this can be seeing on them not wanting to share information in addition to knowledge among themselves, not showing happiness in their work, among others. The steps which the hospital should take to have the morale enhanced include; scheduling of team building activities regularly - there are so many ways to ensure employees are re-energized such as permitting them to participate on volunteer activities at charities or local shelters as it is very essential or team building in addition to making the employees experience a feeling of goodness about themselves. This will also help in improving the poor communication in between the staff members of Caring Angel hospital.

Management should make efforts to have the employees' achievements recognized – there are no low morale indications that are considered to be noticeable. Identifying the absence of cooperation between staff, performance which is poor or bad attitude, and turnover rates that are increased are major reasons to be put into consideration so that the hospital can operate smoothly with setbacks that are minimal and interruptions to its general productivity. The healthcare givers need to know as well as feel that their efforts are being appreciated.

Question 4

There are various organizational charts present that can be used to depict the varying responsibility levels and how information gets transmitted within the institution. The most suitable corporate structure which can be used efficiently in Caring Angel hospital is program organization. The main reason for choosing this is that this particular structure concentrates on the personal programs in the given hospital and enables every program manager to have power over the gifted program's employees. It is a model that is considered extra efficient organizations that are large in addition to settings that have uncertainty, which is higher whereby this description suits Caring Angel Hospital (Clauson et al., 2018).

Question 5

A robust team environment is of great importance to Caring Angel hospital; team cohesiveness is considered an attribute that is positive for teams. It will help the managers enhance the team's effectiveness, the processes of the group, team characteristics, and nature of the work and the environmental context, which will be experienced by the employees. Some factors will be out of the manger's authority, like the team's size and the external environment. The managers need to understand that it is not a single action that is necessary for strengthening the climate of the group, but there is a need for various processes as well as decisions that are capable of being made to enhance the probabilities of teams operating better as one. Some of the necessary steps to attaining this goal depend on completing other processes and decisions that the management will make.

Question 6

Having a competitive advantage is necessary for every business' success. Through enhancing quality care, improving the morale of employees, adding value, in addition to the creation of teams which are more potent at Caring Angel Hospital will lead to the creation of competitive advantage solely because patients as well as their families will end up getting satisfaction from the care offered at the facility. An additional method would be creating an alliance that is strategic with another organization that is successful with similar values. Goals to get a market share that will improve the financial situation currently available. Incorporating services that are value-added at the Caring Angel hospital will make it a unique facility (Gopee and Galloway, 2017).

Question 7

According to the current financial state of Caring Angel Hospital, an approach that would suit them is adopting a consumer opportunity perspective. This is whereby the hospital should detach itself from historical; they should continually gather data and refine it for the incorporation of new metrics to understand the patients' patterns better. My justification is that this will help the hospital improve its services to the customers and have them coming back.

Question 8

In addition to support, patient education is considered a value-added service, which can be implemented by Caring Angel Hospital with relatively minimal finances. The advantage of this service is that it will ensure patients are appropriately informed in addition to being capable of navigating as well as managing their treatment within the hospital. Another benefit is that patients will get help concerning their bills and medicine.

Another value-added service is life management that can be implemented so that it enhances the perceived value of the hospital by patients while minimizing risk factors that cause chronic illnesses. The associated benefits include helping the patients reduce risk factors that cause different diseases, which leads to enhanced patient outcomes in the hospital. This service includes ensuring patients avoid lifestyles that are not healthy, helping the caregivers minimize patient visitations (Yousefli et al., 2017).