Managing People through Teamwork - Coursework Example

Managing People through Teamwork By: Professor: Class: University: City: State: Date of submission: Managing People through Teamwork Introduction Teamwork is an activity that many people try to avoid within the working environment. Teamwork is not only an opportunity for professional development, but it also involves simplification and easing the work (Townsend, 2007). Moreover, it involves working together in collaboration by a group of group of people to achieve the required goal. In businesses, teamwork is crucial as it is necessary for the colleagues to work together while doing their best in every circumstance. Therefore, it requires people to corporate through their skills and provision of constructive feedback irrespective of the personal conflicts that occur between individuals. Joining the team and performing as a member are two different things; hence, teams are ineffective without teamwork. In some cases, teamwork is the sense of unity and enthusiasm for achieving the common interests and objectives. Teamwork enables the team to work through enabling smoother movement towards the required target, prolonging the forward momentum, and assisting the teams in overcoming the obstacles. Teamwork has the ability of underpinning the activities considered valuable in work. In fact, the benefits associated with teamwork synergies are important for effective management of the resources. In this essay, the focus will on teamwork in the call center. Effects of teamwork on teams’ success Considering the nature of the call centers, they are evidently inhospitable environments for the teams based on their designs, which are individualized and large routine work regulated through managerial scripts and technology. There may be teams within the organization but in the absence of teamwork. While considering the vast range of people working within the call centers, it is not easy to decide but have a program that promotes teamwork and foster conducive environment for organizational success. In addition,to ensure increased efficiency, and harmonize the working environment to enable the agents to pull together for the achievement of results (Australian Institute of Business, 2011). It is important to note that team is made of several individuals, so while considering the incentive program, such fact needs to be noted. What incentivizes a member of the team may fail to work for another. The management does not have to run them simultaneously but aims to ensure that each person works towards the achievement of the common goal on which the achievement depends on their personality. Effective teamwork is an important aspect of team’s success. There are many benefits of teamwork notably increasing motivation of the team. Research indicate that when people are treated as team members motivation increases (Marks & Richards, 2012). Teamwork has been central tenet of businesses for some time. While working as a team, people work towards a common goal. Teamwork ensures efficiency of the team and exploration of various options while solving conflicts. Teamwork allows people to get work done faster since they share responsibilities. Moreover, teamwork ensures that people share information, corporate, and work towards a shared goal, which reduces the probability of conflicts to occur (The Happy Manager, 2016). Through teamwork, team members are able to speak with similar voices and forward their agreed points to the management; as a result, there is trust, efficiency, and reliability of the team. There are different ways of boosting organizational inbound call center, which involves building a strong team. While building a strong team, including focusing on the roles, valuing every role, ensuring effective communication, setting the goals, and celebrating the success and failures. However, there is need to develop leadership skills and address the human element equality. Teams take time to build since each member needs to learn and understand each other. In teamwork, trust is important to hold the members together especially while experiencing challenges (Van den Broek, Callaghan & Thompson, 2004). Effective teamwork needs to involve healthy competition, which is struggling to work harder than other members though for the benefit of the whole team. However, it requires corporation, which is very important in maintaining the team spirit. Teamwork is important in ensuring organizational success. It assists to improve the performance and input of each member. However, there could be a team without teamwork, which often leads to the achievement of negative results such as deviation from the main goal (Heathfield, 2016). Trust is one of the factors difficult to build within the work environment. Management may create an environment of trust through modelling the behaviour needed from the team through open communication, adequately supporting the win/win methodologies, and respecting the views of others. This is also important in showing the team that they have trust from the management and encourage mutual trust among the members. Teamwork assists in creating synergy, empowers the members, promotes flatter and leaner structures, encourage multi-disciplinary work, and fostering the level of flexibility and responsiveness, which is important in ensuring success. Within the workplace, teamwork plays significant role in ensuring effective success of the project. Therefore, it is the responsibility of the project managers to develop effective project teams. There are certain roles undertaken by the project managers to foster effective teamwork within the organization (The Buzzle, 2012). It is important that the management clearly defines and communicate the vision and objective of the project to various team members. This is important for coordination of the project team through ensuring each person moves towards the required direction. Team members need to understand their roles and responsibilities, which lays foundation for setting up the expectations of various stakeholders. However, there is need to build trust and encourage collaboration (Ryan, 2012). Creating an environment that allows problem-solving and decision making is undertaken through adequate collaboration and participation of the team members. Collaboration is important since it empowers the team and encourages them to participate actively in the project. Importance of teamwork Teamwork offers several benefits including building a strong team through improving moral, increasing motivation, boosting flexibility, increasing efficiency, and improving resource utilization. Moreover, it increases job satisfaction, which in turn creates happier and highly productive employees. These teams provide exceptional customer service, boosting satisfaction of customers, loyalty, and corporate profits. Developing effective team may seem simple and straightforward; however, it can be hard to execute and practice (Mallon & Kearney, 2001). Effective teams need to embrace openness, trust, and respect. It is known that two heads are better than one. Such an old adage encourages teamwork. Teamwork fosters creativity and learning, blends the complementary strengths, building trust, teaching conflict resolution skills, promoting a wider sense of ownership, and encouraging healthy risk-taking. Teamwork encourages self-monitoring. Moreover, through teamwork, each person has defined roles for similar goal (YTI Blog, 2015). More important, the team members often observe and depend on the quality of work contributed by each member. Based on the study undertaken Burley, teamwork is the individual commitment towards the efforts of the group, which makes the team, company, society, and civilization work. With teamwork, there is multiplication of success since it involves input of many people and diversified ideas. Moreover, teamwork plays a significant role in making the job easier, maximizing the strengths and reducing the weaknesses, and making the work more fun. For business success, expansion, and growth, businesses cannot rely on individual efforts (IBuzzle, 2011). People need to work together to achieve the required gross business targets. Teamwork improves the skills of coordination, communication, and forcing the team members to see from a bigger picture in which the individualistic dreams must transcend into collective wants. Teamwork is reflected in both team’s wins and individual growth. Moreover, it leads to better learning, healthy competition, work distribution, and job satisfaction. Teamwork makes delegation of the roles easily since the members understand the strengths and weaknesses of one another. Teams within workplace often meet to discuss on ways of resolving issues; as a result, it is easy to generate ideas and develop systems allowing them to finish tasks efficiently and quickly. There are many challenges within the working environment. Strong teams can act as support system for the management (Root, 2010). Employee performance also depends on teamwork since it improves relations among the workers. Considering the fact that team performance depends on the input of each member, business management and leaders need to ensure adequate communication of the roles and proper employee relationship. Based on whole question from this plan that shows if team member without teamwork, it will not only affect the team member themselves, also affect the group leader and the company rewards. Some of the issues that businesses wish to harness from teamwork are inspiration and ideas resulting from the discussions. While running ideas in the team, there is a lot scope for creativity. While working autonomously and having direct roles. Teamwork involves work done through various associates with each doing part. Within a business environment, teamwork plays a significant role as it strengthens internal business processes and prevent problems that could arise from poor employee relationship (Leadership Management, 2010).). As a result, it offers the ability of becoming familiar with each other and learning ways of working together. Teamwork is important for organizational success and development of the employees. Through teamwork, it is easy to improve quality work and employee performance. Teamwork is important for both the employees and businesses. Teamwork enhances efficiency, idea generation, learning experiences, improvement in communication, sharing the workload, and ensuring effective support network. Through the generated ideas, it is easy to solve problems and build morale among the members and organization, which in turn influence performance. Without teamwork, businesses are likely to experience various problems associated with misconception and communication (Burley, 2015). Teams without teamwork achieve the goal faster, poor creativity, poor learning curve, unequal distribution of work, and poor conflict resolution mechanisms. The high-quality team all the time gives its members platform to show their ideas and opportunity to share or communicate with other group members. Conclusion It is important to note that there could be a team without teamwork within call centers. Such teams experience disorientation and confusions, which affects goal achievement timelines. Teamwork is important for the success of all business operations since it assists in bringing new ideas, solving problems, enhancing the support level, and building organizational and employee morale. Furthermore, without teamwork, there is lack of personal accountability and inefficiency in performance. “A problem shared is half solved.” While working towards a common goal, the workload is shared among the team members. The work is shared equally and distributed depending on the strength of each member. Through teamwork, one can assist a member with ideas since there is a shared goal. Research indicate that teamwork plays significant role in ensuring success of the team. Therefore, without adequate teamwork, teams are likely to experience challenges and problems associated with trust, team rewards, and recognition. Without teamwork, employee performance and organizational input declines. References Australian Institute of Business. (2011). Why Teamwork is Important in the Workplace | AIB Official Blog. Retrieved April 6, 2017, from http://aib.edu.au/blog/teamwork-is-important-in-the-workplace/ Burley, K. (2015). How to Describe the Importance of Teamwork | Chron.com. Retrieved April 6, 2017, from http://smallbusiness.chron.com/describe-importance-teamwork-17901.html The Buzzle. (2012). A Really Powerful Reminder on the Importance of Teamwork. Retrieved April 6, 2017, from http://www.buzzle.com/articles/importance-of-teamwork.html The Happy Manager. (2016). Why is teamwork important? 8 good reasons why teamwork is so important! Retrieved April 6, 2017, from http://the-happy-manager.com/articles/why-is-teamwork-important/ Heathfield, S. M. (2016). 10 Tips for Successful Teamwork. Retrieved April 6, 2017, from https://www.thebalance.com/tips-for-better-teamwork-1919225 IBuzzle. (2011). Why is Teamwork Important in the Workplace. Retrieved April 6, 2017, from http://www.ibuzzle.com/articles/why-is-teamwork-important-in-the-workplace.html Leadership Management. (2010). Effective teamwork: the key to success | LMA. Retrieved April 6, 2017, from http://leadershipmanagement.com.au/effective-teamwork-the-key-to-success/ Mallon, M., & Kearney, T. (2001). Team development at Fisher and Paykel: The introduction of 'Everyday Workplace Teams'. Asia Pacific Journal of Human Resources, 39(1), 93-106. Marks, A., & Richards, J. (2012). Developing ideas and concepts in teamwork research: where do we go from here? Employee Relations, 34(3), 228-234. Root, G. N. (2010). The importance of Teamwork at Work | Chron.com. 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