Responsibilities of the Management - Research Paper Example

Name: Professor: Institution: Course: Date: Table of content 1.0 Introduction……………………………………………………………………………………3 2.0 HR services offered………………………………………………………………………....…3 2.1 provision of advice…………………………………………………………………………….3 2.1.1 Objectives……………………………………………………………………………….3 2.1.2 Stakeholders…………………………………………………………………………….3 2.1.3 Service offered…………………………………………………………………………..4 2.1.4 Service Standards……………………………………………………………………….4 2.1.4 Responsibilities of the management…………………………………………………….5 2.2 Payroll…………………………………………………………………………………………5 2.2.1Objectives………………………………………………………………………………..5 2.2.2Stakeholders……………………………………………………………………………...5 2.2.3Service offered…………………………………………………………………………...5 2.2.4 Responsibilities of the management…………………………………………………….6 2.3 Health and safety and health at work………………………………………………………….6 2.3.1 Objectives……………………………………………………………………………….6 2.3.2 Stakeholders…………………………………………………………………………….6 2.3.3 Service offered…………………………………………………………………………..6 2.3.4 Service Standards……………………………………………………………………….7 2.3.5 Responsibilities of the management…………………………………………………….7 2.3.6 Responsibility of individuals…………………………………………………………....7 2.4 Sickness/absence control……………………………………………………………………...7 2.4.1Objectives………………………………………………………………………………..7 2.4.2Stakeholders……………………………………………………………………………...7 2.4.3Service offered…………………………………………………………………………...8 2.4.4 Responsibilities of the management…………………………………………………….8 2.4.5 Responsibility of individuals…………………………………………………………....8 2.5 Recruitment procedure………………………………………………………………………...8 2.5.1Objectives………………………………………………………………………………..8 2.5.2 Stakeholders……………………………………………………………………………..9 2.5.3 Service offered…………………………………………………………………………..9 2.5.4 Service Standards……………………………………………………………………….9 2.5.5 Responsibilities of the management…………………………………………………...10 2.5.6 Responsibility of individuals…………………………………………………………..10 2.6 Training and development…………………………………………………………………...10 2.6.1Objectives………………………………………………………………………………10 2.6.2 Stakeholders……………………………………………………………………………10 2.6.3 Service offered…………………………………………………………………………10 2.6.4 Service Standards……………………………………………………………………...11 2.6.5 Responsibilities of the management…………………………………………………...11 2.6.6 Responsibility of individuals……………………………………………………….….11 WORK CITED…………………………………………………………………………………...12 APPENDIX 1.0 Introduction There is an interesting trend growing in Human resource. This is because a concept that was accepted a long time ago by the Information Technology is now slowly being adopted by the Human Resource function. This is the concept of Service Level Agreement. In the past Service Level Agreements were viewed as part of outsourcing by the Human Resource Departments. However, in the recent past, SLA is being introduced to the Human Resource Department as a key HR strategy. A SLA refers to an important document that defines service level which exists between customers and the service providers. According to the pioneers of SLA in Human Resource, Service Level Agreements refer to formal agreements which are negotiated between the Human Resource Providers and the users of the services. It is expressed in very simple language which can be understood clearly by all the customers. Its main role is to bring out clearly the expectations as well as the requirements of both the customers and the HR service providers (Blokdijk & Menken, 2008). This report will discuss the content of the Service Level Agreement of Oxford University including the objectives, the stakeholders, the services roles and responsibility of the stakeholders and the service standards. 2.0 HR DEPARTMENT SERVICES 2.1 PROVISION OF ADVICE 2.1.1 OBJECTIVE The HR department will seek to give timely, quality and very accurate advice to all staff members of Oxford University 2.1.2 Stake holders The stakeholders are: Oxford University- Human Resource department- Service Provider All staff members of the company- Customers 2.1.3 Services offered The Human Resource Department will seek to give advice to all the members of the staff in the following key areas: Employee Relations Recruitment and selection Training and development Occupational health Conflict Resolution Organizational development Grading and Job Evaluation Issuing Employment Contracts Workplace Health and Safety Terms and conditions of employment Disciplinary and grievances measures Help with communications 2.1.4 Service standards The HR service providers will give advice to all the employees within the given timescale in respect to the nature of the enquiry (In order of their priority- low, medium and high). The HR service providers will give advice to the customers on when they should expect a response from the providers 2.1.5 Responsibility of management/staff The main role of the HR Service Providers will be to make sure that the HR department is well aware of any issue that will come up as relates to the above function and act as practicably as possible. 2.2 PAYROLL 2.2.1 OBJECTIVE To ensure that all Oxford university employees are paid on time and correctly 2.2.2 Stakeholders The stakeholders include; Oxford University Human resource department All permanent and temporary members of staff Oxford University 2.2.3 Service offered The HR department will make sure that all information relating to the payroll is sent on time to the staff payments for payroll run, it includes; Leavers New starters Timesheets Increments\ special awards Sickness details Maternity payment 2.2.4 Responsibility of management/staff It is the responsibility of each section to forward payroll associated information to the HR department before 7th of every month unless notified to the contrary, any information is forwarded after this date will not be guaranteed to be implemented during that month’s payroll run. In addition, the management should ensure that all paperwork is properly authorize in accordance to the university’s procedures 2.3 HEALTH AND SAFETY AND HEALTH AT WORK 2.3.1OBJECTIVE The main objective of this service will be to ensure that all the employees of Oxford University work in a healthy and safe workplace and access information about their own health as well as the health of other employees which is a requirement and Healthy and Safety at work Act. The service will be provided with the help of the Oxford’s Health and Safety Department. 2.3.2 Stake holders The stakeholders of this service are: Oxford’s HR department and Health and Safety Department All the staff members 2.3.3 Services provided The HR department with the help of Health and Safety Department will seek to ensure that: There is a continuous auditing, review and monitoring of the practices, policies and procedures of safety and Health All the managers as well as staff of Oxford University understands clearly the individual and organizational responsibility in regards to Health and safety There are clearly set procedures and policies to ensure effective management of health and safety The university promotes a safe and healthy lifestyle and workplace and therefore promote the general well being of the staff 2.3.4 Service standards The service providers seek to respond promptly to any Healthy and Safety issue that occurs within the University 2.3.4 Responsibility of management The Health and safety of every worker in the company will be the responsibility of the formal operating board It is a requirement that the Health and safety Act be complied with and it is the responsibility of the Formal Operating Board to ensure that all the staff members attend all the training sessions 2.3.5 Responsibilities of individuals All members of staff have to be responsible for their own Health as well as safety and for this reason should not engage in any act which will jeopardize their health and safety 2.4 SICKNESS/ABSENCE CONTROL 2.4.1 OBJECTS Provide an annual report for the Formal Operating Board Recording and monitoring of the university’s absence\sickness (short and long term) 2.4.2 Stakeholders Stakeholders include; Oxford University HR Department Formal Operating Board Oxford university staff 2.4.3 Services Offered The HR department will offer; Legal advice for solution to persistent short-term and long term sickness Advice and information about sickness\absence 2.4.4 Responsibilities of management/staff Every university’s department will be expected to ensure that; Queries about an employee’s sickness\absence should be reported immediately to the university’s HR Department Persons responsible for recording and reporting sickness\absence do so in a consistent manner Any additional information that can affect an employee’s sickness\absence should reported to HR department 2.4.5 Responsibilities of individuals Individuals have the responsibility to: Report their absence before 9:30 am on the first day of absence from work Provide the HR department with a sickness certificate once the absence has exceeded 4 working days 2.5 RECRUITMENT PROCEDURE 2.5.1 OBJECTIVE To ensure that the university employs quality staff To offer an efficient and effective recruitment and selection service to all employees of oxford university To ensure that employment legislation as well as internal procedures are complied with 2.5.2 Stakeholders The stakeholders include all the departments in the university 2.5.3 Service offered The university’s HR department will; Offer assistance and information for producing job description, person specifications as well as job advertisement Sent out application forms, short list candidates, invite short listed candidates for interview Give information to all staff involved in the recruitment process on employment legislation and the importance of compliance Provide the interview panelist with interview packs and arrange all interviews Issue letter to successful candidates confirming terms and conditions of employment Making sure that the news subordinates fill a medical questionnaire which should be cleared by the university’s health department 2.5.4 Service standards Staff requisitions form Performance target-36 hours Sending application to candidates Performance target- by next available post Closing day for receiving applications Performance target-two weeks Short listing candidates Performance standards-1 day Arranging for the interview Performance target-2 days Writing to successful candidates Performance target-24 hours 2.5.5Responsibilities of management/staff To make sure that the recruitment and section procedures are followed to the letter To complete the short listing process as soon as possible so as to ensure there will be little or no interruption of events 2.5.6 Responsibilities of individuals Each person that will be involved in the recruitment and selection process should make sure that he\she attend the appropriate training offer by the university 2.6 TRAINING AND DEVELOPMENT 2.6.1 OBJECTIVE This service covers all services offered by the HR department in supporting training and development 2.6.2 Stakeholders HR Department All members of staff 2.6.3 Services offered HR Department will ensure that: Training events are booked Evaluation forms are availed to trainees to fill after a session Information about T & D opportunities is availed to all staff A training budget for the University is maintained A staff database with personal training records is maintained 2.6.4 Service standards Booking of training events which should be done within 3 days of receiving training request forms Issuing of Evaluation forms which should be returned in person within one week of attending the training 2.6.5 Responsibilities of management/staff Responding to T & D requests Inform HR manager of any training events that were not organized by HR department Ensure that all staff in all sections are booked for mandatory training events 2.6.6 Responsibilities of individuals Complete all evaluation forms Fill in training requests forms Inform HR manager as soon as possible in case they are unable to attend training Work cited Blokdijk G & Menken I (2008) The Service Level Agreement Sla Guide - Sla Book, Templates for Service. 3rd Edition: Sage: London Read More