Understanding Organisational Change - Case Study Example

Introduction North West Regional Hospital is a non profit private hospital which operates in northern Australia. The hospital presently has 180 bed inpatient facilities and has increased their business to 15 outreach places in Australia. The hospital employs 700 employees and is looking forward to increase their business through expansion strategy which will be aimed at adding 25 new outreach sites. To be able to deliver quality services to its patients the hospital employees the best doctors, nurses and support staff so that better facilities can be developed and the patients can be taken care of. This paper looks to evaluate looks at evaluating the job description, job advertisement and selection criteria so that hiring and selection of the required human resource is clearly identified. This will help to bring a change in the manner North West Regional Hospital works and will set the required fundamentals through which better care facilities can be provided. Job Description The role of nurses, doctors and in patient facility administrator has increased immensely for North West Regional Hospital which looks to provide medical care facilities. Each of the personnel has a role in accomplishing the mission of the organization and carried out the different vital and important roles through which better patient care facilities are provided. The job description thereby serves as an important juncture in identifying the different needs and requirements of personnel so that employees can be selected based on it. The job description stating the different skills which will be required in doctors, nurses and in-patient facility administrator is being provided below and is as Job Title: Doctor Job Requirements: To recruit doctors having the required skills and knowledge so that proper identification of disease becomes possible as this will help to provide correct medication. Doctors need to have proper knowledge in various directions and should be capable of delivering at the highest standards Job Duties: Providing correct diagnosis based on patients past records, reports so that correct remedial treatment is provided to the patients Collecting all information pertaining to patients so that before providing any medical help the different reports are properly evaluated Provide complete information regarding the treatment, cost and other aspect which the patients will have to undergo while looking to take treatment Continuously monitoring the patient health so that if required changes can be made to provide correct medical treatment Working hours are not defined and will depend on the need of the job or the patients requirements thereby ensuring flexibility in working hours Using services of different experts and people who have better knowledge and can provide better medication to the patients Guiding patients, nurses and other person in charge so that they can carry out the duties as directed by the doctor Provide important advice pertaining to diet, activity, hygiene and other activities which will help to reduce the chances of disease and act as a preventive measure Provide proper immunization so that patients can be prevented from such disease in the future Ensure proper coordination between the activities which are carried by nurses, assistants, specialist and other person so that better medical facilities can be provide Ensure no differences between patients based on caste, creed or colour so that the patient is able to get the correct treatment Ensure continuous learning and development so that the doctor continuously evolves and is able to provide better medical treatment Key Selection Criteria: Physical Requirements: Person should be healthy and fit so that the different job requirements are met Educational Qualifications: Phd. degree in fields like cosmetic surgery, neurology and cardiac Experience: Having three years of work experience in a government hospital in Australia Working Environment: A private office where outdoor patients will visit the doctor. Visiting the different chambers and rooms where patients are undergoing treatment. Flexible working hours depending on the need and requirements of the job Equipments Used: Doctor will use equipments belonging to the hospital and will have to undergo the process of ensuring that the doctor is capable of dealing with the different needs Reporting: The doctor will report to the head of department and will also pass on the message to nurses and other in charge so that in his absence proper medication can be provided Key Knowledge and skills: Ability to work in difficult situations which require different skills Required knowledge and skills regarding different health issues Ability to deal with patients and provide them the confidence to carry on with the different medicinal needs Job Title: Nurse Job Requirements: Ability of the recruit to handle the different responsibilities that the doctor entrust and taking proper care of the patients by providing correct remedial medicines at the correct time Typical Job Duties: Provide treatment to the patients as directed by the doctor Having flexible working hours so that the different needs of the patients are properly fulfilled Ensure proper timing so that the medicine can be given at the correct time as directed by the doctor Note own every medicine and treatment which is given so that it can be shown to the doctor which will help to provide better treatment to the patients Create an environment which looks at providing the required emotional, psychological and spiritual support to the patients along with their families so that they are able to undergo the required medication Develop proper standards and work according standards so that corrective treatment is provided with utmost care (Hawkins & Thornton, 2002). Ensure safe and clean environment so that patients feel at home and while looking to do so needs to comply with the different rules and regulations which have been prescribed for the support staff Protect the patients and employees from infection control policies and ensuring proper storage procedures, and avoiding the usage of different substance which are harmful and not prescribed by rules (Ewens, 2002) Ensure proper documentation of the patients which wills serve as a record and should be stored in the records book Ensure proper communication among the patients, employees and doctors so that irregularities are dealt with and the different needs are satisfied. To keep the different documents of the patients in a safe place and reduce the chances of leakage of those information Guide the patients and others so that they are able t take similar care of the patients when they go back home Physical Requirements: Physically and mentally fit so that can carry out the different job responsibilities easily Educational Qualification: Having the proper degree from ANMB and getting the required registration form the concerned body Experience: Three years of working in a government hospital in Australia Working Environment: Listen to the advice which the doctor provides and based on it take different steps through which correct medication can be provided Equipments Used: Using the different equipments which the hospital has so that proper can be taken for the patients Reporting: The nurse to the head and the doctor directly regarding any issues or medication which has been provided to the patients Key Knowledge & Skills Knowledge and skills to work in clinical condition Good communication skills so that all aspect are equally understood Motivation and enthusiasms so that patients feel at home and can undergo the treatment in a better way Job Title: In-Patient Facility Administrator Job Requirements: Handling the different equipments and managing the entire operations which helps the doctors and nurses to deliver better work. Managing the different resources and ensuring that all equipments are ready for use Typical Job Duties: Create an environment which looks at providing the required emotional, psychological and spiritual support to the patients along with their families so that they are able to undergo the required medication (Dawson, 2003) Managing the daily operations of the hotel so that the different services can be carried out in the most effective manner Providing quick treatment to the patients by ensuring quick entry and bed for patients Ensure proper management and developing the hospitals to provide quick services. Ensure that the certification process of hospital is upheld Ensure safe and clean environment so that patients feel at home and while looking to do so needs to comply with the different rules and regulations which have been prescribed for the support staff (Dale, Gardner & Philogene, 2002) Ensure that all the information pertaining to the employees are kept confidentially and measures are developed to protect the personal information from being leaked Ensure proper communication with the patients and others while looking to provide treatment (Donnelly, 2003) Have continuous workshops and others to develop the required skills and techniques Ensure proper consultancy services so that other outdoor patients can be provided with special care and facilities which will help to deal with the complex problems Implement continuous health management programs within the hospital Ensure proper documentation of every treatment and other aspect provided to patients Physical Requirements: Physically and mentally fit so that the different management purpose can be carried out easily Educational Qualifications: Masters degree in the field of administration Experience: Having a 2 years experience on the field Working Environment: Sitting in the main office and handling the different process which ensure better service standards Equipments Used: Files, Paper, and managing bills Reporting: The person will report to the manager and will look at working on the advice which is provide to him from higher authorities. Key Knowledge & Skills Good communication skills to deal with different needs Ability to create an environment where people feel at ease and are able to work in a better way Motivation and looks for opportunities to improve the manner in which the hospital setting works North West Regional Hospital JOB ADVERTISEMENT Looking into the manner the different roles and responsibilities which have to be carried out at North West Regional Hospital the job advertisement has to be developed in such a manner that correct personnel are selected. Having a good job advertisement which prescribes the different needs and requirements will ensure that the correct person is selected (Cooper, 2003). The job advertisement for the job of in-patient facility administrator in North West Regional Hospital is as In-Patient Facility Administrator It you are an in-patient facility administrator and have a high value system which you look at maintaining the hospital and carrying out the external roles which helps to provide patients with better facilities then North West Regional Hospital is an aspect you can look forward to. The exciting role will help you to work according to your passion and will provide an opportunity through which you will be able to improve your passion in the health care facility and develop your carrier in the field of hospitality management. North West Regional Hospital is a non profit private hospital which operates in northern Australia. The hospital presently has 180 bed inpatient facilities and has increased their business to 15 outreach places in Australia. The hospital employs 700 employees and is looking forward to increase their business through expansion strategy which will be aimed at adding 25 new outreach sites. To be able to deliver quality services to its patients the hospital employees the best doctors, nurses and support staff so that better facilities can be developed and the patients can be taken care of. The employees working in North West Regional Hospital will enjoy a range of facilities and services like flexible working hours, subsidised parking, use of gym and other perks which will satisfy the different needs To apply the person needs to have the following qualifications and skills: Master’s Degree in Health Services Administration, Health Sciences, Public Health, or Business Administration 2 years of experience in the required setting Ability to demonstrate leadership, analytical and interpersonal skills Knowledge regarding the maintenance of hospitals Continuous development and proper knowledge and training Knowledge and skills in assessment, formulation, treatment, and therapeutic intervention Interested person please contact Ms. Annie Bowden via phone or email KEY SELECTION CRITERIA North West Regional Hospital expects to receive wide application from people based on the job description. To select the best person the candidates will be screened based on the selection criteria and the person who possesses the same will be selected. The different criteria which will be evaluated are experience, qualification, skills, personal abilities and other special skills which will improve the overall process of providing medication services Physical Requirements: Are you physically fit to carry out the different roles which will be entrusted to them? Educational Qualifications: Do you have a Master’s Degree in Health Services Administration, Health Sciences, Public Health, or Business Administration? Experience: Do you have an experience of at least 2 years in the field of practice? Communication: Do you have good communication skills which the job needs? Justify Knowledge: Do you have knowledge regarding the safety measures to be implemented in hospitals? Show with examples Personal Qualities: Are you motivated to carry out the different function so that better facilities can be provided to the patients? How? Special Requirements: Do you have knowledge regarding the different training needs of people? References Beech, M. (2002). Leaders or managers: The drive for effective leadership. Nursing Standard 16 (30), 35–36 Cooper, S. (2003). An evaluation of the leading an Empowered Organisation Programme. Nursing Standard 17 (24), 33–39. Donnelly, G. (2003). Why Leadership is important to nursing. In S Austin, M Brewer, G Donnelly, MA Fitzpatrick, G Harberson, PS Hunt, M Morris (Eds). Five Steps to Successful Nursing Management. Springhouse, PA: Lippincott, Williams and Wilkins Dale, C., Gardner, J. & Philogene, S. (2002). Overcoming barriers to change: case of Ashworth Hospital. In E Howkins, C Thornton (Eds). Six Steps to Effective Management; Managing and Leading Innovation in Health Care. London: Balliere Tindall. Dawson, P. (2003). Understanding Organisational Change: The Contemporary Experience of People at Work. London: Sage Publications Ewens, A. (2002). The nature and purpose of leadership. In E Hawkins, C Thornton (Eds). Six Steps to Effective Management: Managing and Leading Innovation in Health Care (Ch. 4). London: Balliere Tindall Hawkins, E. & Thornton, C. (2002). Six Steps to Effective Management: Managing and Leading Innovation in Health Care. London: Balliere Tindall Read More