How Non-Verbal Communication Can Influence the Effectiveness of Oral - Assignment Example

Name: University: Instructor Date: 1.0 How Non-Verbal Communication Can Influence the Effectiveness of Oral Communication Nonverbal communication stands for nearly 75% of all communication. Basically, nonverbal communication has the ability to illustrate a message both orally as well with the proper body gestures. Body gestures consist of physical conscious, features as well as comatose signals and gestures, and the personal space mediation. The incorrect communication can be recognized in case the language of the body expressed fails to go with a verbal message. Nonverbal communication has a number of benefits; for instance, it reinforces a first impression in ordinary state of affairs such as drawing a business partner. First interactions or encounters with another individual stoutly have an effect on an individual's insight (Stickley 396). Whereas the other group or individual is taking up the message they are concentrated on the whole setting around them: this indicates the other individual makes use of every five communication senses: 1 percent taste, 2 percent touch, 3 percent smell, 11 percent hearing, and 83 percent sight. For instance, non-verbal communication assists people to excellently comprehend a situation or person and facilitates people to build confidence and respect, resolve differences, and create settings where innovative thoughts, fondness, problem solving, as well as caring can thrive. 1.1 The Value of Feedback in Ensuring Effective Communication Basically, feedback makes communication consequential, and it is the outcome of a concept and enables communication to be incessant. In the communication process, the inventor foremost obtains the idea to be transmitted and afterward reflects of how to broadcast it across through suitable medium or channel. Subsequent to the coding as well as distribution, one anticipates the decoder to give feedback after receiving the idea or information. As a result, the feedback provided is recognized as the response which can be non-verbal or verbal, that is to say, in just a smile, fleeting look, applaud, or words (Xavier 36). Even though feedback can be instant as seen in verbal communication between two individuals on internet instant message or telephone, it can be belated for a moment prior to the feedback, which is offered to permit the recipient to reflect and contemplate what he/she is offered. Basically, feedback can as well be in oral form or written form or even both. Furthermore, it can be in expression form such as paralanguage, body movement, posture, signal and so on. Through feedback, for instance, a company can comprehend the need of the customer; hence, improve its services amicably. 2.0 Assess own performance in a frequently used method of communication 2.1Communication Strengths Skilled Communicator: As a skilled communicator, I know that effective communication is all about consideration. For instance, I foremost assess my projected audience to measure factors like their state of mind, their level of education as well as the situation context, and in view of that I frame my message. Effective communicator: As an effective communicator, I as well assess every possible channel accessible that I can use for communication, like through the phone, face-to-face, and by means of email, and afterward select the channel appropriate for my message as well as audience. 2.2 Communication Weaknesses Poor Satisfaction: My archetypal communication weakness consists of incapability to sufficiently take into account the audience needs. For instance, when I am rushed in attempt to meet deadlines, I frequently burden my audience with information; thus, mislaying crucial information during the process. Poor Audience Evaluation: in addition, I sometime insufficiently assess my audience and disregard the effect of such vital information as education level or cultural background on the process of communication. 2.3 Actions to improve own performance in communicating Action 1: Consist of improving workers communication skills through partaking training programs. A number of individuals are intrinsically more social as compared to others, but everyone can gain knowledge of and put into practice effective communication skills to boost individual efficacy on his/her profession. In this regard, the first action is to educate new workers the basics of excellent communication, which includes the idea of encoding, listening skills, as well as challenges in online communication. Action 2: Communication skills modeling with the intention of controlling the theory of social learning is another action that can improve performance in my communication. Given that a person character can have an enormous effect on the culture that builds up in the business organisation he/she is working for. I realized that workers who use most of their time working along with the owners of the organisation can start to model their bosses’ style of communication. In this regard, I always take an inventory of my own communication practices to obtain perception into the potential communication setbacks my co-workers are having. I concur with Hung and Lin (146) assertion that if a company owner constantly gives a model of reverential and professional communication, his/her workers will pay heed. Action 3: Another action that can be used is promoting effective communicators into managerial positions to lay down the organization’s tone. I always ensure my managers comprehend my dedication to modeling skills for effective communication. My managers motivate me since they are self-assured and build up their personal styles of communication. Action 4: Communication can be improved by including communication skills in performance appraisals. According to Stickley (397), attaching the goals of the company into performance appraisals is an established method to encourage workers to realize organizational goals. Basically, if communication is an important concern in our place of work, we should reflect on setting own objectives for enhancing our communication skills, as well as managers must offer motivation rewards to workers who meet the set goals. 3.1.0 Why it is important to give a positive impression to internal and external customers 3.1.1 The concept of Internal and External Customers Internal customers are departments or individuals working under the same company as the outworkers. For instance, the department concerned with marketing in IT companies is a one type of internal customer since it makes use of IT services. For this reason the Chief Information Officer (CIO) and head of marketing both are under the company’s CEO. In case the IT charges services provided, the amount collected is an in-house business deal in accounting system of the company, that is to say, not actual income. On the other hand, external customers are individuals who are not connected with the company through employment, or are groups with disconnected legal bodies, that procure services from the contractors based on an agreement. Essentially, when the contractor charges for services offered ‘real’ money is used to pay them. For instance, an airline company may acquire consulting services from a company that offers consulting services. Sixty seven percent of the contract cost is remunerated through cash, and the remaining amount is paid through air tickets at an equal value. 3.1.2 Importance of giving a positive impression to internal and external customers According to Xavier (34), it is imperative for a business organisation to make a positive Impression to both the internal and external. When a company makes a positive impression on their customers, the customer is more probable to become loyal to the company which can bring about increased productivity. Positive impression can be achieved by making use of proper office etiquette, facing up to the company’s mistakes, effective time management, appropriate dressing, and good representation of the company in business meetings. When a customer is contended with the way he/she is treated by company’s representatives he will undeniably come back and end up being a loyal customer to the company. Furthermore, he will market the company to other potential customers explaining how well the company treats a customer, and as a result, draw in more customers. 3.1.3 Potential Impact of not giving a good impression to customers Arguably, a positive impression can make a company to be more convincing since a positive impression creates an encouraging role in minds of company’s customers both new and old. However, a bad impression can bring about a bad image to the company and close up all of a customer coming back again. Bad impression can be created by slow feedback, inflexibility, poor communication skills, confusion, and lack of information. When a customer is unhappy on the way the company’s representative such as customer care treated him/her he automatically seek services from another company. What’s more the unhappy customer can damage the company reputation by speaking ill about the company to other customers who may end up having second thoughts if to seek the services of the company. 3.2.0 Why product/service knowledge is important in presenting a positive impression to those outside the team 3.2.1 Importance of product knowledge In the modern business setting, product knowledge is imperative for the reason that it assists to nurture the confidence of the customer and assist the company to comprehend what their exceptional selling plan is. Product knowledge as well assists the company to be familiar with the marketplace trends that will have an effect to the company’s overall sales. When a customer has enough knowledge about the product, they purchase the products openly and with confidence since they know information pertaining to the product. 3.2.2 The impact of product knowledge in creating positive image to those outside the team Even an extremely efficient set of management processes for knowledge fail to ensure that a company perform better or better than its opponents. For instance, Polaroid a few years ago had by and large useful processes ready to seize as well as share products, technologies, and applications knowledge to its customers. Basically, the culture was favourable to cooperation as well as sharing, and the corporation had put into practice a rationally good information system for bracing fundamental association. In general, it seemed to be administering knowledge effectively. However, the generated and shared knowledge completely concentrated on analogue cameras and film. This proved that due to lack of product knowledge Polaroid had inadequate information pertaining to digital imaging, which added to its ultimate bankruptcy. 3.2.3 People outside the team that product/service knowledge is given to enhance explanation To succeed in product/service knowledge, organisations need Knowledge workers, whose key resource is knowledge. Examples of knowledge workers who are external from the team include consultants, software engineers, engineers, architects, lawyers, financial analysts, and scientists. Whilst businesses heighten their reliance on information technology, the need for external knowledge workers has increased dramatically. 3.2.4 Impact of poor product/service knowledge Product knowledge is a proclamation of how the firm will utilize techniques, processes, tools, and practices to attain the organization objectives by balancing its content, processes, and employees, and how this knowledge management will brace the company’s overall strategy: thus without knowledge about all this, it will be hard for a customer to buy a new product he/she is unfamiliar with. Poor knowledge about a product or service may reduce the customer full commitment to purchase the product; which in the end reduces the customer confidence. 3.3.0 Why it is important to observe legal organisational and ethical rules when providing information to customers 3.3.1 Importance of observing the legal rules Rules for employees may be legally needed, but a number of optional workplace decrees ought to be taken into account also. Cautiously chosen legal rules can defend a company from legal claims as well as assisting it to maintain a systematic, encouraging work setting. Basically, having official legal rules within the company, even if they are not essential, is an excellent plan given that they can protect the company from legal action and maintain first-class workers’ of work life. 3.3.2 Importance of observing the organizational rules Every business organisation has organisational rules that are implemented to foresee the behaviour of the workers. For workers to make out whether their behaviour as well as decisions they require a set of organisational rules. In order to ensure the competency of its employees, most companies set organisational rules, through which employees are expected to follow, and failure to that they can end up losing their jobs 3.3.3 The importance of observing the ethical rules The ethical rules are projected to strengthen the work of business organisations, and are the fundamental professional ethics or standards of workers. An ethics code heightens the moral judgement and understanding, fortifies support for workers’ ethical audacity, and assists to sharpen the company’s sense of recognition. 3.3.4 The difference between all the three categories and examples The difference between legal, organisational and ethical rules is that legal rules are rules that are written down and all and sundry follows them. On the other hand, Organizational rules articulate the organization’s value to its workers and/or other parties regardless of regulatory and/or government laws. Finally, ethical rules are rules that show employees how to do the right thing. Basically, an ethical individual/worker do not deceive on trials, follow the organisations rules to the letter, and are always punctual. 3.4.0 Communication skills that could improve the relationship with customers and examples Evidently, there are various communication skills that can be used to improve the company-customer relationships, and they include: intra-personal communication skills, which indicate an individual thought, expression, and consideration. This form of skills helps the customer to easily learn the company’s intentions towards them. Another type of skill is interpersonal communication skills: this form of communication skills occurs through face-to-face between the company representative and the customer. With this form of communication, the customer can effectively learn the company’s products and service through demonstration. Non verbal communication skill is another important communication skill, and it entails every aspect like signals, facial expressions, body language, and eye contact. Other communication skills that can improve the company-customer relationship include presentation, listening, teamwork, leadership, time management, multitasking, data handling, and prioritising tasks skills. These communication skills play a fundamental part in all business’ and life’s aspect, so the ability to effectively use them can improve the company’s overall performance. References Read More