The Purpose of the Organisational Behaviour - Assignment Example

 (Final) Organisational Behaviour Case Study Analysis Organisational behaviours involves the way people i.e. individuals and groups apply their knowledge in solving the problems and even taking up the opportunities that underlie on the way. The purpose of the behaviour is mainly to improve the organisational performance and extend the organisational competitiveness in the market. These have a major effect on the success of the business. In the case study, both the managers of the omega and acme had the same opportunity for success, but it depended on the behaviours and notions that both the top management would implement in the organization. In acme organisation the president retained the organisational structure, which ensured that the behaviours and motives of the workers did not change, which could have an effect to the organization. In contrast in omega everything was changed affecting the behaviours in the organisation, and this was directly impacted in the profitability of the organisation. Individual differences play a major role in the effectiveness of the company performance. Taking into consideration the individual strength and areas of specialisation works perfectly in the success of the company. This includes dividing the work into partition according to the individual area of specialisation. This ensures that the individual performs better than when subjected to work without specifications. In the case, acme divided their employee into different ranks according to specific jobs and capability for example, mechanical engineer electrical engineer, and even industrial engineering. This had a major aspect in the full performance of company and profit margin of the organisation. They were also later able to minimise their cost of production as a result of proper coordination among various groups therefore streamlining the activities. This is unlike in Omega Company where the president was also performing various activities, which were even out of his specialisation e.g., he once operated in the shipping company and even working with some mechanical engineers. This behaviour creates confusion in the organisation at large developing an effect on the overall performance of the business. This also can be looked at the individual emotions, which may have an impact on the activities undertaken by the company. The above aspect of behaviour should therefore be used in selecting the individuals to undertake a certain role in the organisation as some are more challenging than the others. Individuals have perceptions and decision-making capability. As a result, the top management has to have ample knowledge of this as it would help in grouping of individuals into various partitions according to their capabilities. This was the tactic with omega that gathered their specialist together and worked as a team. This therefore gave them an upper hand in the sharing of ideas and solving the critical issues that affected the project. In acme, division of the organisation into partitions reduces the rate of cooperation and therefore confusions such as delays occurred to the project given. Workers motivation is a virtue that the top most officials of the organisation should have. This is done through encouraging the workers to put more effort in the work for the benefit of the organisation. This can be done through putting more emphasis to the employees that the organisation is theirs and failure to achieve the set objective is their individual failure. This also can be done through encouraging the employees by awarding the hardworking employees. In the case, the president of acme, organisation did put the emphasis on the project for the sake of the employees. This demoralised the employees as they were not interested on the success of the project but satisfaction of the president about a department regardless of the other department. This raised internal competition among the various departments in the organisation therefore one was much interested in the failure of the other. This reduces the concentration of the organisation to the common goal. This is well illustrated when the engineers were upset to discover out that that the assembly had already began before laying out a proper layout for the job. Such poor coordination by the president through leaving the different department to make their own decision without their facilitation led to time delays. Presence of various groups working on the same project understanding the dynamics of the participants is very important in ensuring that there is harmony in the workplace. This is created through good communication amongst the groups. The communication varies amongst one level of the organisation. In acme organisation, lack of proper channels of communication makes it hard for them to create a single coordinated project. The communication failure starts from the topmost management. John Tyler communicates to the departments through the memo. Memo cannot be used to put emphasis on the employees about the importance of such a project to the employees, and he therefore required to have a one-on-one conversation with all the stakeholders of the project. This would create togetherness amongst the group and to the different ranks in the organisation. This is well illustrated in the omega group, where they achieved the organisational goal through having a well defined communication between the president and the employees. After they were awarded a contract, Jim Rawls first called for a meeting to inform the employees the work that is ahead of them. This helped them to be psychological prepared and even assemble the required materials for the contract. The employees also shared the challenges they come across as one group through consulting one another in one’s area of specialisation. The president of the acme also had a role to play in management of the conflict amongst the different department. This is because various departments were feeling defeated by others who undertook their mandate faster than them. He was therefore expected to intervene to ensure that such mistakes do not hamper the organizational goal. This helped in reducing self esteem among the practitioners. It also led to frustration, which increased more wrangles between the departments. Leadership also determines the organisational behaviour because a leader acts as a role model to the rest of the organisation. In addition to the name given to the person e.g., president, powers are also given to him or her so as to streamline his mandate in that position. In the case study, Tyler despite being the head of organisation failed to exercise his powers. After he was told by the head of industrial engineers that they are to study the situation and be given the response, he opted to wait. He therefore took the action of ordering that all units be taken apart again and missing components be installed when he was too late. This is an indication of failure to use the powers embedded on and react quickly to solve the situation. He also failed in addressing all the top management concerning working together for the common goal. Changing the organisation structure to fit in the set goal is an important behavior that many organizations fail to undertake. This is well illustrated with omega organisation in which the management team also involves in the basic activities in the project so as to facilitate the process. This is unlike in acme where the president distant himself from the basic works and even went ahead to communicate with the rest of the organisation using official memos. This breaking of the existing culture motivates the lower ranked employees as they are excited to mingle with the high people in the organisation such as the president. By undertaking the above mandate, it is also important to be keen on the psychological aspect of individual as some individuals might feel at ease when interacting with the rest of the employees. This would act in preventing stress. This was what omega did by ensuring that all members are working in harmony. The personal differences such as attitude should be solved through first learning different personalities that members of the organisation hold. By understanding this, it is important to group the organisation according to the levels that would not create easiness. This also can be done through grouping according to ability and emotional control of various individuals. This would be important in selecting the group to use in decision making. Motivating the workers could be a major platform in ensuring that they work hard toward the set goals. This can be done through rewarding the best performers in the organisation or even recognizing their effort through holding a ceremony to celebrate the achievements made. Verbal appreciation is also important way of appreciation. It is important to recognise the dynamism of the organisation. This is through treating of the different employees according to their rank in a manner that it will not demoralise the others. These include holding meetings with different groups of the organisation according to their specialisation; this makes them feel recognised. It is also important to give different leaders various powers towards others. This would work in reducing the enquiry made to the top management of the acme organisation. Question Two I have learned that organisation is not just giving commands and achieving the set goals but there are other various activities that go on like putting in mind that it consists of diverse people and their differences are to be recognised. Organisational culture is another major thing that should be taken into consideration as this has repercussions in the performance of the company. This include the believes of the people toward the company, heroes and villains of the company who dictate the company direction, symbols in the organization, which include the offices and even rituals that dictates how people relate with each other in the organisation. To many, these issues are assumed but play a major part in the direction that the business or organisation moves toward achieving the goals. Therefore, taking into consideration different individual personality ensures that all the organisational employees are integrated in the organisation. I have also learned a leader needs to construct a structure in the organisation that will enable him to deal with the issues that affect the organisation. In doing so, he needs to take into consideration various individuals’ emotions and physiological being, which great tools to consider irrespective of individual qualification. This will also help in the way the leaders in higher position exercise their powers over the rest of the employees. The seven organiational behavior modules have changed my way of thinking about the organisation. The first module has made it clear to me that the organisational behaviour is not an individual thing but each person in the organisation participates in creating the organisational behaviour of that organisation. Organisation being a hub of various people, there is a great difference on the people behaviours. Such differences include gender, age race, etc. All these participate greatly in creating an organisational culture. I could understand that people have different personality, ability, and even emotional control. This is important to my future careers as I will be able to take into consideration these differences in the organisation therefore creating a harmonious firm. Different employees have different capabilities of making the decisions. As a manager this is an important aspect that I will be taking into consideration when selecting individuals for decision making and even promotion as higher ranks require more critical thinking. The module has taught me that being the topmost member of the organisation puts a more challenging task of learning about individuals’ that I will be working within decision making and even other small activities of the organisation. This is because it is important to understand the individual way of thinking. Therefore, as a manager, I need to commit more time to interact with my juniors so that I can learn more about them. This will help me in streamlining the organisation as I will be able to identify the right people to work with. Motivation is another important aspect that I have learned as an important virtue that a manager should have. This will range from verbal motivation to rewards and even promotions or holding celebration parties. This plays a major role in giving morale to the employees who work hard to ensure that their effort is recognised and in turn the organisation achieves its mandate. Recognising the job differences/ranks in the organisation also ensures that the top ranked feel honored and recognised in the organiszation. Large organisations hardly recognise the effort of each individual and therefore it is important to recognise the set groups that constitute the organisation. Communication is therefore a tool that should be used wisely to ensure that the decision that I want to be implemented in the organisation is well understood by all. This ensures that there is effectiveness as even the low ranked employees can be a source of ideas, which might be of greater importance to the organisation. I therefore have a mandate of ensuring that all groups work together to achieve the set goal. Conflict in the organisation is another issue that as the manager will be giving much concern as it can destroy the motive of the organisation. This is through ensuring that I give an ear to all conflicting parties so that I can be well informed before making the final conclusion of the matter. I have learned also that conflict can be a source of experience, and it may also work in developing relationships and even understanding amongst various individuals or groups that make up the organisation. I learned that as a manager I need first to understand the source of conflict before making the decision. The best way is after identifying the issues at hand, it is raised in a forum where all parties in a conflict are in attendance and give them an opportunity to air out their grievances. My only main mandate is to facilitate the process. This ensures that my time as a manager is utilised appropriately as it is hard to emphasis on the important issues of the organisation to all employees but by using these few individuals would ensure that this is implemented. As an individual therefore in the top management, I have a mandate of ensuring that I set an example to the rest of the employees. I would ensure that in my decisions I take into account different demographics interests such as gender, race, and age as they have varying interests. Organisational climate is an important aspect that has a great effect on various behaviours of individuals in an organisation. This has to do with creating an enabling environment in which there is a good interrelation between different individuals. This acts as a motivational factor in the organisation. As a manager, I have learned that it is very important to understand the mood of the working environment as this will have a direct impact on the output. If the environment is tense, I have to intervene to ensure that I neutralise the mood. This is either by giving the people some time to relax or hold a small occasion in which people will become happy and in turn get relieved. Control of the organisational behaviour is an important aspect that I have also learned. As a manager, I have to put some measures to ensure that there is respect among the employees through putting the extent of interaction among the employees. This, I should undertake with care to ensure that I do not break the mutual relationship amongst the employees. I should also ensure that I give some employees more opportunity more power to control each other and have control over their juniors. Punishment to those who portrays negative should be implemented to ensure that people do not follow the wrong behaviours and be referred to as heroes in the organisation. They would act as an example to the others. I have learned that reshuffle of the organisation structure, especially to the top management according to the objective ahead is important. I have therefore realised that working for a long time in the same workplace and routine creates monotony to the workers. As a manager, I have therefore realised that it is important to change this to break the monotony. This will also act as a motivational factor to some. I would therefore practice this after a specific time or after I realise the change in attitudes among different individuals. About my behavior, the models have changed my way of thinking as previously I thought holding a powerful position in the organisation meant exercising the powers to my juniors through commands but this is not the case. I have therefore realised that it is a responsibility that I have given to facilitate the process and instead of commanding the best thing is to listen, integrate the ideas raise and look if those ideas are important in the decision to be made. I have also learned that the important thing to do in the organisation is to have an open door office in the organisation and proper communication channels in the organization. As a result, this will bring about togetherness in the firm rather than division as a result of the ranks and power difference. Despite the above, it is also important to but the extent of interaction as much interaction with the juniors might make it impossible to exercise the authority when required. In conclusion, organisational behaviours are part of the organisational performance. This follows from the concerns observed in the modules and the case study. The cases, especially indicates that organisational behaviour is of paramount significance in the performance of any given organisation. It all spread from the top management to the lowest in the organisation. Everyone therefore has a mandate of playing his or her part in ensuring that he/she participates in ensuring positive behaviours are maintained in the organisation. The top management has a mandate of ensuring such important aspects such as communication, emotional control and physiological reactions are taken into account when making the decision as these may have an effect to the overall outcomes. Changes should also be done in the organisation but considerations be made not for them to have a negative outcomes. Read More