Company Formation Structure of Michels Patisserie - Case Study Example

Running Head: HR-SERVICE AGREEMENT HR-SERVICE AGREEMENT Name Institution Company Formation Structure Michel’s Patisserie was created in 1987 in Sydney, Australia. It was created by Noel Carroll and Noel Roberts. The Noels were the combined founders. It began by a bakery in Hornsby NSW and also by the day by day delivery of fresh products to a couple of their stores that is Castlecrag NSW and Patisserie Newport. It has developed at an astonishingly fast rate and it turns an exceeding amount of $220 million annually. It has a big number of retail outlets that is more than 320 outlets all over Australia. It is owned and managed by Australians. Strategic Company Direction Strategic planning is a technique used to determine where a company is headed to in a period of time. It entails the stipulation of the manner in which the company is going to get there and the techniques the company will make use of to know whether or not it got there. A strategic plan is focussed on the whole organization. This is in contrast of a business plan which is focussed on a particular program, service or product. Strategic planning entails numerous different models, approaches and perspectives. The manner in which a strategic plan is developed depends on an organization’s culture, the nature of its leadership, the complex nature of an organization’s environment and the size of the company in question. For instance there are numerous different strategic planning models which entail them being goals-based, organic, issues based and scenario based. Michel’s Patisserie has plans for new store growth. The company has plans to increase its number of stores to 50 per year in Australia. It also has plans for offshore expansion. It has managed to expand its stores to New Zealand. That is it has 6 there already. It has a single store in China. It has also committed itself to develop robust computer technology so as to ensure efficient and effective operations. They strive to ensure that they have strong on-line communications. To enable them to have strong communications with their suppliers, franchisees and customers so as to further develop Michel’s chain. HR SERVICE AGREEMENT This HR Service Agreement defines the terms and conditions under which we provide HR specialist services to a client. This HR Service Agreement is intended for the purposes of formally setting up the relationship between Michele’s Patisserie and Flexi Consultants and to provide the foundation for a healthy business relationship. This Agreement completes the responsibility for Michele’s Patisserie to ensure the quality, compliance and timeliness of the output named in this agreement. HR SERVICES AGREEMENT Scope This Agreement is made on 16th November by and between Flexi Consultants and Michele’s Patisserie with offices at CBD, Sydney. Agreement Objectives Retention and Description of Services During the term of this Agreement, Flexi Consultants will furnish HR services and advice as specifically requested by Michele’s Patisserie, Client and/or Client’s Representative. The services and advice will relate to work being done or planned by Client in the field of HR Services, will be within Flexi Consultant’s technical competence for those marked below: HR Health Check- total assessment of your HR systems in place Strategic planning – setting up processes, implementing HR plans and objectives Equal Opportunity – creating a responsive organisation Performance Management Systems – performance appraisals processing Job Analysis – creating proper job descriptions and specifications Staffing the Workplace – recruiting candidates, developing & using application forms Employee testing, interviewing and selection – types of tests & selection techniques Induction and Training – inducting employees, training techniques and processes Developing HR Managers – On and off the job training, key factors for success Appraising Performance – appraisal methods, appraisals in managing performance Remuneration and Incentives – pricing jobs, low – high level staff incentives Employee/Industrial Relations – legal framework Occupational Health and Safety Systems – planning for OH&S Staff Retention Programs Staff Incentive Programs – motivating employees Other _________________________________________ Terms of Agreement Flexi Consultants shall exclusively provide HR Services as requested by the Client Michele’s Patisserie from 16th November 2010 to 16th November 2011. CLIENT COMPANY ORGANISATIONAL CHART Company Background Michel’s Patisserie was formed in 1987 in a town named Sydney. It was started by Noel Carroll and Noel Roberts who were the joint founders. It started by having a bakery in Hornsby NSW and by the daily delivery of fresh products to two of their stores; Castlecrag NSW and Patisserie Newport. It has grown at a very fast rate and it turns more than $220 million yearly. It has a more than 320 retail outlets all over Australia. It was established and run by Australian. It was launched as a Franchise System in the year 1990. They were able to do this after thorough research into all the store parts which included store design, training, recipes, marketing and distribution. The aforementioned parts were pilot tested in Newport and Castlecrag. After around 16 years of service that is in 2006. Michel Patisserie merged with its franchisee in Victoria and Queensland to form one national franchise business. The business is properly formed and resourced for more growth within Australia. There is sturdy focus on brand direction and marketing which goes hand in hand with the development of novel products and the enforcement of product quality. Michel’s Patisserie being a successful franchise system, being a prominent brand and has innovative distribution model as some its vital strengths. It is predicted that the business is put a proper position that allows it to have notable growth during the years to come. It is one of the most successful patisseries in Australia. It has outlets in New Zealand and is looking to open other outlets in China. It is part of Retail Food Group franchisor. Retail Food Group Retail Food Group is a franchisor and food brand manager located in Australia. It manages the following franchise systems; bb’s cafe, Donut King, Brumby’s Bakeries and Michel’s Patisserie. Retail Food Group was formed in 1989 so as to develop and manage bb’s Coffee & Croissants and Donut King. It focussed on the growth of brands in Australia. The BB’s system was also formed in New Zealand. The initial growth of BB’s systems and Donut King was gotten through the utilisation of master franchisee structure which was disintegrated in 2003. During the period of 1999 to 2004 it acquired intellectual property rights that came with Donut King System and world intellectual property rights that came with BB’s system. RFG was started in 2003 to perform as a holding company for RFG system of entities. It was drafted on the List of Australian Securities Exchange and its quotation followed shortly. Since its quotation on the ASX it has showed itself as a market leader and has shown its strength of strong management and novel business model. RFG has returned notable value to its shareholders. It acquired Michel’s Patisserie franchise system in the year 2007. This entailed the acquisition of 346 outlets. Mission / Values / Strategic and Operational Goals Mission Statement Michel Patisserie strives to give customers one of the highest standards of service so as to ensure that the customers are satisfied all the time. Michel’s Patisserie will provide a wide range of products that allows customers to select and enjoy them at reasonable prices. They will provide a pleasant environment where people can relax and enjoy their food and drink. Strategic and Operational goals The company has plans for new store growth. Michel’s Patisserie has plans to increase its number of stores to 50 per year in Australia. It also has plans for offshore expansion. It has managed to expand its stores to New Zealand. That is it has 6 there already. It has a single store in China. It has also committed itself to develop robust computer technology so as to ensure efficient and effective operations. They strive to ensure that they have strong on-line communications. To enable them to have strong communications with their suppliers, franchisees and customers so as to further develop Michel’s chain. Values Michel’s Patisserie strives to produce great tasting and a wide variety at the correct price. It strives to provide a range of baked cakes which are “quality fresh”. The other assortments that are availed are; fruit flans, traditional, gateaux, special occasion large and small. They also provide Danish pastries, sausage rolls, quiches and gourmet pies. Service Timelines These service timelines break down the output of Flexi Consultant’s specialist HR service into tangible deliverables with definite deadlines. These deadlines may vary according to the complexity of the service required. Service timelines HR Deliverable Timeline HR Health check 2 weeks Strategic planning 3 weeks Equal opportunity 1 week Employee or Industrial Relations 1 week Staff Retention Programs 1 week HR Staffing levels Roles and Responsibilities HR Deliverables Responsibilities Employee testing, interviewing and selection. Formulation of selection techniques and tests. Induction & training Formulation of induction & training techniques. Appraisal performance Formulation of appraisal methods in performance management. Remuneration & incentives The pricing of jobs that is low and high level staff. Staff retention programs Formulation of techniques to enable staff retention. Staff incentive programs Formulation of methods to be made use of in employee motivation. Employee or Industrial Relations Formulation of legal framework. HR managerial development Development of on and off the job training. Management of employee performance Development of systems of performance management. Occupational Health & Safety systems Development of systems used in the facilitation of employee well being. Employee feedback opportunity Creation of employee feedback mechanisms. Governing Law Typically, the face value of the award is inclusive of the administrative and operational costs involved in performing the consultant's duties and responsibilities. A HR Service agreement gives you legal protection in case the consultant fails to keep your intellectual property confidential or is careless enough to disclose proprietary information that has been named in the non-disclosure clause of the agreement. Authorisation……………………………………….. Client Name:…Michel’s Patisserie Authorisation Signature:…………………………………… Date:………………………… Reference: Michel'sPatisserie (2008). Michel’s Patisserie. Retrieved November 16th 2010 from http://www.michelscbd.com.au/about.php Read More