Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Extent of Total Quality Management Implementation in Hospitals - Research Paper Example

Comments (0) Cite this document
The paper gathers the views of the health professionals on the TQM implementation in the hospitals. Another aim is to assess how the implementation of the TQM within the healthcare affected the satisfaction of the patients with the quality of service…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER96.3% of users find it useful

Extract of sample "Extent of Total Quality Management Implementation in Hospitals"

Download file to see previous pages The business world has changed over the past decades. In particular, globalization has increased competition within the manufacturing and service sector. Competition is nowadays considered to be more challenging than any other time before (Ooi et al., 2011). The new challenges mean that businesses must also change to deal with competition. One approach organization can adopt to become competitive is to restructure the operations, culture, and operations and adopt systems that are customer focused to deliver quality and meet the satisfaction of the clients (Yasin et al., 2004). Therefore, the ability to deliver excellent quality to the customers is key to surviving and being globally competitive (Handfield, 1993; Jagadeesh, 1999). Importantly, the delivery of excellent quality increases customer satisfaction and improve the performance of the organization (Sayed, 2000). Implementation of quality strategies such as TQM is one-way organizations are seeking to deliver quality services to the customers. The basis of TQM is to develop organizational culture and attitude, which is committed to satisfying the needs of the customer by providing products and services that match the demands of the customers (Dahlgaard et al., 1998). Notably, this management practice started in the 1950s but has gained in popularity since 1980s (Blackmon, 2005). In the management circles, TQM acronym is used widely within the management it is a buzzword. The focus of the practice is quality, with defects and wastage in the processes being eliminated or minimized (Hashmi, 2010). Notably, this gives the organizations efficiency and cost benefits because they cannot only produce products of high quality but also cut on the costs of rework and wastages. The method allows collaboration between management and employees. The collaboration ensures continuous improvement of quality in the manufacturing of goods and provision of services (Talib & Rahman, 2013). Consequently, managers widely accept TQM as an essential method of instituting change in an organization to enhance quality (Arumugam et al., 2009). Another contribution of TQM is in management practices (Prajogo & Sohal, 2003; Hoang et al., 2006). The new millennium saw a dramatic rise in the customer demands and expectations in service. The customers have not spared the healthcare sector from increased demands and expectations. Healthcare sector is important for every member of the community. Therefore, ensuring efficiency and quality in the delivery of services is not only demanded but also desired. Over the past 25 years, the operation costs in the healthcare sector, especially in the hospital, have been growing, and this trend is expected to continue (Yang, 2003). Comparative analysis data of over 30 countries in Europe presented by OECD (2003) shows in 2001 healthcare accounted for 8.4% of GDP in the European countries. Similarly, in the United States, the health costs have escalated, with expenditure reaching $1.6 trillion in 2002, which was a 93% increase on the previous year (Cowan et al., 2004). Notably, for consecutive four years, spending on health has grown faster than the economy (Cowan et al., 2004). In developing countries, hospitals take the largest share of public health resources and absorb more recurrent government spending on health (Sayed, 1998). ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(Extent of Total Quality Management Implementation in Hospitals Research Paper, n.d.)
Extent of Total Quality Management Implementation in Hospitals Research Paper. Retrieved from
(Extent of Total Quality Management Implementation in Hospitals Research Paper)
Extent of Total Quality Management Implementation in Hospitals Research Paper.
“Extent of Total Quality Management Implementation in Hospitals Research Paper”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Extent of Total Quality Management Implementation in Hospitals

Total Quality Management

It is implied that cost of quality needs to be taken into consideration before deciding on a firm’s plans for ensuring the quality of its products/ services. In other words, extremely high cost of quality can threaten a company’s health either in the short or the long term. Cost of quality can be used as an indicator of a company’s health. This fact is verified through the following example: a series of firms operating in the manufacturing industry of Malaysia decided to establish a Cost of Quality (COQ) Reporting System (Rasamanie and Kanagi 243). It was expected that this initiative would help these firms to improve their performance (Rasamanie and Kanagi 247). Indeed, the implementation of the above system resulted to a series...
4 Pages(1000 words)Essay

McDonalds total quality management

...?McDonalds Total Quality Management McDonalds is one of the largest food chains. It is present all over the world delivering the same high quality everywhere it is found. Customers expect high quality, hygienic and fast delivery of foods that they order at McDonalds. McDonalds is a brand that is positioned on high quality and quick service food, and consumers over the years have come to expect same from McDonalds. There are lots of operational procedures and sets of rules and regulations that McDonalds have specified for its employees and order servers to make sure that the food that is served is not only of high quality, but it is delivered quickly as soon as it is ordered. McDonald achieves this having specialized and equipment and chefs...
1 Pages(250 words)Essay

Total Quality Management (TQM)

... thing and performing at the same level (Ezzamel, 2004). For example when all competitors are charging the same service price, it becomes necessary to have a fighting force that would ensure that customers choose your company over others, though the prices may be the same. Today, there is much evidence to the fact that customer prefer customer satisfaction to cost salvaging. To this end, when total quality management is implemented to bring about customer satisfaction, it serves as a competitive advantage for the organization to win the hearts of customers. What is more, adopting total quality management ensures a coherent organizational atmosphere. This is because it puts every member of the working force at post and enshrines that each...
3 Pages(750 words)Research Paper

MBA, Total Quality Management

...-term goals focus on achievement over a short period of time with no fixed commitment to sustainability after the goal has been achieved. Most management carries out their tasks with the short, achievable and evaluative goals, which in many cases are not long term. This may be necessitated by the prevailing frameworks through which the organization is working as well as the economic frameworks within the global perspective. Continuous Improvement is one of the best-acknowledged measures in total quality management practices within the globe and has indeed been seen to lead companies to realize high performances and quality production by firms (Zangwill and Kantor, 1998, p.910). It sets an outline of programs through which the performance...
14 Pages(3500 words)Essay

Total Quality Management

Total Quality Management helps in integration of activities, which constitutes of the integrated system of various principles and is the prime determinants of sustainable competitive advantage for any other company. To retain customers and to create customer value the management needs to focus on providing employees a service, which is customer effective than its competitors. The customer satisfaction transforms into customer delight when the services and goods exceed customer expectations. TQM approach helps in improving the quality of services and goods on a continuous basis, which involves the participation of the individuals at every level and phase of organization. The Japanese organizations were the first to adopt the TQM a...
7 Pages(1750 words)Case Study

Total Quality Management in Hospitals

...A CRITICAL ASSESSMENT OF THE KING FIASAL HOSPITAL AND RESEARCH CENTER IN RIYADH KSA, READINESS TO IMPLEMENT TQM USING THE EIGHT CONCEPTS In the teaching of Drucker, Juran, Deming, Ishikawa, Crosby, Feigenbaum and many other people that have studied, practiced, and tried to refine the process of organisational management, you can find the information about Total Quality Management (TQM).2 Total Quality Management is an approach to the art of management that originated in Japanese industry in the 1950's, and has become gradually more popular in the Western Culture since the early 1980's.3 Total quality management has different meanings to different people. The name of "total quality" has diversity of meanings in contemporary world...
24 Pages(6000 words)Assignment

Total Quality Management College

...Manufacturing In manufacturing concern, our chosen company is Marks & Spenser. The company has been able to achieve a status of producing quality textile products which are considered as standards in the overall quality standards in the industry. Research has suggested that "the perceptions of middle managers and noted that managers in manufacturing firms tend to perceive a stronger association between customer satisfaction, employee satisfaction, employee service quality, and organizational performance than managers in service firms" (Madu, Kuei, & Lin, 1995) It must be noted that quality as a concept is perceived by the consumers who use it thus the value of the quality is of critical importance for Marks & Spenser. The value...
4 Pages(1000 words)Term Paper

TQM (total quality management)

... of his own. Berces and Heygi (2001) defined this type of employee as the outside-motivated employees. These employees need direction to be able to contribute to the implementation of the company’s TQM. Their motivation is driven by commands from superior. On the other hand, other employees are the opposite. They are accountable, can act on without commands, and are internally motivated (McGregor, 1960). These employees are needed in TQM. They are empowered employees who can decide and act on their own accord to help improve the quality of the company. However, many managers believe that most employees are the first type of employee, thus this hinders the total implementation and success of TQM in the company.  Synthesis / Integration...
9 Pages(2250 words)Essay

Total Quality Management

... Total Quality Management Q1. Total Quality Management (TQM) basically concerns long-term management approachesaimed at achieving high customer satisfaction. TQM demands that every member of the firm participate actively in improving processes, products as well as service quality. The ides that Rob and Daine have developed clearly emphasizes on customer satisfaction, which is to be driven by quality products and services of their restaurant. The partners’ ideas are focused on creating a customer-oriented culture. By implementing training program for new managers and employees on what is expected of them, the restaurant shall be instilling useful information that would help it achieve its objective of offering high quality products...
1 Pages(250 words)Case Study

Implementing Total Quality Management

...Service Quality Table of Contents Executive Summary 3 Introduction 4 2.Total Quality Management (TQM) 4 3.Action Plan for TQM 5 4.Evaluation of theSteps 7 5.Implementation at Yummy Oz Foods 10 6.Conclusion 11 7.Recommendations 11 References 13 Bibliography 14 Executive Summary Total Quality Management (TQM) is an organizational philosophy that was conceived by great management theorists such as Joseph M. Juran, William E. Deming, etc. Organizations that desire to enhance the quality of their products and/or services strive to implement TQM in their operational framework. This report sheds light on the underlying concept of TQM and subsequently outlines a generalized action plan for its implementation. Following this, the individual...
8 Pages(2000 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Research Paper on topic Extent of Total Quality Management Implementation in Hospitals for FREE!

Contact Us