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Recommendations to Seattle Solid Waste Utility - Case Study Example

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This paper 'Recommendations to Seattle Solid Waste Utility " focuses on the fact that the Seattle Solid Waste Utility (SWU) had a myriad of issues to deal with in the midst of a turbulent period that was characterized by filled landfills, lawsuits and a solid waste policy that was not working. …
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Recommendations to Seattle Solid Waste Utility
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Download file to see previous pages The main issues that SWU faced include closure of Seattle’s two landfills at Midway and Kent, high fees for using the county’s landfill, environment and health hazards because of the closed landfills and huge residential rate increase. Therefore, the utility had to find a solution to these problems. SWU had major problems with customers who wanted quality of services for the expensive fee they paid for garbage collection. This paper offers research-based human resource recommendations for the management to improve the functioning of the Seattle Solid Waste Utility.

The first recommendation to SWU is for the utility to use strategic planning and management to improve the services at SWU. Strategic planning helps managers and key decision-makers to analyze their organizations and the environment and make proper decisions with respect to what they should do to ensure that their organizations remain productive and meets the needs of their customers. Poister & Streib (2005) cite Bryson’s (1995) definition of strategic planning which is “a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it” (Poister & Streib, 2005). This definition shows that it is important for organizations to have key decision-making mechanisms that can come up with proper decisions addressing the most pertinent issues in the organizational setup. SWU has key decisions to make with regard to waste collection methods that it should implement in the city. An important point for the management of SWU is for it to consider the available options and make a well-informed decision on the best method that would serve the city and its customers in the long-term. For example, SWU management has to make a key decision regarding whether to use incinerators. However, just before a decision was made, the management found out that the incinerator might not be the best option for its customers.  ...Download file to see next pagesRead More
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