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Compare Conflict Resolution Techniques in two Different Cultures, such as American and Mexican - Term Paper Example

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The author of the paper concludes that national culture can become a cause of conflict occurrence. In order to understand how to work and behave with the representatives of different cultures, we must be able to go beyond our own cultural stereotypes…
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Extract of sample "Compare Conflict Resolution Techniques in two Different Cultures, such as American and Mexican"

Download file to see previous pages The Americans use to resolve the conflicts by means of such methods as competition. The Mexican culture is a collectivist culture with a high level of power-distance and fear of uncertainty. The representatives are prone to resolve the conflicts by means of cooperation and compromise to resolve the conflict.
The conflict, according to K. Thomas - is "a process that arises when one party assumes that the other party is going to impede or interfere with the intentions of the first side" (cited in Lorenzen 2006). K. Thomas identified five styles of behavior in conflict resolution. The modern view is that even the organizations with efficient management have some conflicts; moreover, the conflicts are not only possible but also desirable. Of course, the conflict does not always produce positive effects. In some cases, it can interfere with the needs of the individual and the goals of the organization as a whole (Augsburger 1992). Some conflict can be functional and lead to increased organizational effectiveness. Or it can be dysfunctional, and then it leads to a decrease in personal satisfaction, group cooperation, and the effectiveness of the organization. The outcome of the conflict largely depends on how effectively they are managed.
Competition – “the stronger is always right” – an active style of conflict resolution. This manner of behavior manifests itself in a situation where one party pursues its purposes with great zeal and acts regardless of the impact, produced on others. Such method of resolving the conflict is accompanied by the creation of “win-lose” situation.
Cooperation – “let's solve this problem together” – an active style strives to cooperate with another party. In this situation, both parties are committed to achieving their goals. Such a manner of behavior characterized by the desire to solve the problem, find out the differences, exchange ideas and information.   ...Download file to see next pagesRead More
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