Unit 9 db - Research Paper Example

Avoiding Workplace Communication Pitfalls s Avoiding Workplace Communication Pitfalls Having understood the challenges that arose as a result of the communication between Lei and the Manager, I would like to point out that it had lots of pitfalls. Had it been effective, the issues raised by the manager would have been addressed and resolved more amicably. However, this was not possible because of listening, wrong choice of the channel, clarity and decision pitfalls (Riel & Fombrun, 2007). Whereas the manager erred for using a phone to communicate official message, Lei should be blamed for not critically listening to the manager, failing to clarify her answer and rushing into making the decision without thought.

Therefore, to deal with such pitfalls, I would like to recommend that the manager should not have used a phone to communicate such an official message. Instead, he would have used an email, written a letter or insisted on face-to-face communication. This would give him an opportunity to formalize the communication or get a chance to engage Lei on a direct communication. Besides, I would like to recommend that Lei should have given out clear responses to the manager. She should not have merely stated her answers without explaining it.

This confused the manager since he could not clearly understand her (Terry, 2008). Lastly, I would recommend that Lei should have not given an immediate response to the manager. Because this was a very sensitive matter, she should have taken time to synthesize the message and consult the relevant stakeholders before giving out a conclusive response (Argenti, 2009). If she could have done this, she would not have conflicted with the manager for bringing her the invoice for the new equipment whose purchase would be a costly affair for the organization.

ReferencesArgenti, P.A. (2009) Corporate Communication. New York: McGraw-Hill/Irwin.Riel, C.B.; Fombrun, C.J. (2007). Essentials of Corporate Communication. New York: Routledge.Terry, J. F. (2008). The Art of Asking: Ask Better Questions, Get Better Answers. New York: FT Press.