StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Service Management - Assignment Example

Cite this document
Summary
In the article, The Influence of Culture in Tourism Supply Chain Management by Koblun (2011), the author talks about culture and its impacts on specific parts of the tourism industry. The author explains the continued growth of the tourism industry and how business located in…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER91.3% of users find it useful
Service Management
Read Text Preview

Extract of sample "Service Management"

Service Management al Affiliation Assignment I In the article, The Influence of Culture in Tourism Supply Chain Management by Koblun (2011), the author talks about culture and its impacts on specific parts of the tourism industry. The author explains the continued growth of the tourism industry and how business located in developing countries can benefit from this growth. Culture in this case comes in due to its continued effect on the tourism supply chain management (Koblun, 2011). Based on the model developed to analyze the effect of culture on the industry, some things like intercultural experiences before and after working in the industry together with other cultural related factors was considered.

The author illustrates the relationship between the named variables using two case studies. The conclusion was that cultural differences between the tourist and the operator greatly influence the supply chain management in this industry. As such, training was needed in order to enhance the cultural skills of the tourism operator in order to improve the process (Koblun, 2011).Basically, this article is trying to point out the fact that cultural greatly influences the tourism industry. This is true especially in the 21st century where various cultures are converging together due to globalization effects (Reisinger, 2009).

It is also true that the best way to improve performance is through training as it will enhance intercultural communication skills that can be used in the supply chain management (Wahab, 2001). Assignment 2: Superstore PLC Case AnalysisFrom the presented data, the confirmed link from the service performance network includes leadership-strategy-process-services-customer satisfaction-retention and loyalty-financial performance. However, a link that involves staff satisfaction and anything related to the consumers such as retention loyalty and attraction have not yet been confirmed (Johnston, Clark & Shulver, 2012).

All this comes due to the positive linear correlations between sales per square meter, share of grocery budget, customer satisfaction and customer referral. All these show that customer loyalty and customer satisfaction is high. The same also illustrates that service value and output quality is high. The named organization has a reputation based on excellent services, which is the reason why customer satisfaction and referral is high.Nevertheless, there is a negative linear correlation between employee turnover, referral, satisfaction, style of supervision and operating ratio.

Since these are indicators of employee loyalty, employee service capability and employee satisfaction, then there is no doubt these are low. Although the company works hard to support its customers and to provide quality services, it has neglected an important part of its value drivers; employees. Consequently, such things are service capabilities and other customer quality that is directly related to the company’s employees is falling (Johnston, Clark & Shulver, 2012). The implications of falling employee satisfaction could mean decreased customer satisfaction in the near future if the problem is not dealt with while there is still a chance.

Therefore, the company should work hard to satisfy its employees who will in return satisfy the customers. The company should not lean on one side of value creation as this will not bring maximum results (Johnston, Clark & Shulver, 2012).ReferencesKoblun, C. (2011). The influence of culture in tourism supply chain management. Unpublished master thesis. Utrecht University, Netherlands. Johnston, R., Clark, G., Shulver, M. (2012). Service Operations Management Improving Service Delivery (4th/e).

England: Pearson Education Limited.Reisinger, I. (2009). International tourism cultures and behaviors. New York: Taylor and Francis.Wahab, S. (2001). Tourism in the age of globalisation. London: Routledge.

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Service Management Assignment Example | Topics and Well Written Essays - 500 words - 5”, n.d.)
Service Management Assignment Example | Topics and Well Written Essays - 500 words - 5. Retrieved from https://studentshare.org/management/1671109-service-management
(Service Management Assignment Example | Topics and Well Written Essays - 500 Words - 5)
Service Management Assignment Example | Topics and Well Written Essays - 500 Words - 5. https://studentshare.org/management/1671109-service-management.
“Service Management Assignment Example | Topics and Well Written Essays - 500 Words - 5”, n.d. https://studentshare.org/management/1671109-service-management.
  • Cited: 0 times

CHECK THESE SAMPLES OF Service Management

Retail Service Management Key Indicators

The study analyses the retail Service Management key indicators with respect of the Golden Chrysler Jeep - Mid Atlantic - F- 01 - B-65657 for the months of January through March 2006.... The results of the analysis will provide insights to the retail Service Management on its performance and perhaps facilitate informed decisions to be made to shape future growth of the service company. … Data on the retail Service Management key indicators were obtained from Smart link for the months of January, February and March 2006....
4 Pages (1000 words) Essay

Operations and Service Management

The author of the following paper claims that Wace Burgess should use the SMART technique as the first measure of external performance objective.... SMART stands for Specific, Measurable, Achievable, Relevant, and Time-Bound.... Performance objectives must be very clear and detailed enough.... hellip; Wace Burgess also needs to have an ardent focus on external performance objectives like Information, Tools, Incentive, and environment and understand the correlation with the internal determinants like Knowledge, Capacity, Motivation, and Attitude....
10 Pages (2500 words) Assignment

Service Management: Xpresso Lube

 This essay discusses Service Management in Xpresso Lube.... nbsp; Service Management: Xpresso Lube 1.... Xpresso Lube's service package includes providing customers with a unique, pleasant and honest experience in having their vehicles' oil changed with the comforts of a large and comfortable waiting area.... nbsp;…  The service operation illustrated by Xpresso Lube possesses distinctive characteristics such as providing an honest and fast service with an appealing environment where customers can spend time while waiting....
2 Pages (500 words) Case Study

Financial Service Management - Understanding Success

This paper under the headline "Financial Service Management - Understanding Success" focuses on the fact that success is what differentiates those that achieve their goals, overcome challenges and those that have no goals to achieve or lack success skills.... nbsp;… The author used to set vague goals in my mind which I often failed to achieve and this situation needed remedy....
4 Pages (1000 words) Essay

Service Quality Gaps Evident at the Remington Hotel

The hotel even did not possess an effective knowledge management which resulted into same room being allocated to two guests.... There were major service quality gaps in the form of knowledge, service, communications, and quality standards.... The first Spencer was in maintaining quality service by the hotel staff as a result of which he and his family had to wait for a long time before they could finally check in into their room....
5 Pages (1250 words) Case Study

Public Service Management

The paper "Public Service Management" aims to look at the police department and also the health sector to generally come up with formal challenges that affect the public sector and how we can come up with ways in which we can solve the challenges.... The public service in any country should be run like democracy and not as a business.... Creation of new and more vibrant policies create a good rapport between the people in the public service and also with the general public as there is a new sense of service and community service that is being offered to the people in these places....
18 Pages (4500 words) Research Paper

Operations and Service Management

This essay "Operations and Service Management" discusses quality management and operations management.... It is the duty of the management in a service industry to endeavour in provision on quality services to the customers or clients consequently heightening the degree of satisfaction derived from the service offered.... All these calls for the management to develop policies and strategies aimed at improving the quality level of the services and or goods it is involved with....
6 Pages (1500 words) Essay

Project Food Service Management

This case study “Project Food Service Management” explains the author's role and function as a manager of a hospital managing its food service department.... hellip; The case highlights those different policies, goals, and objectives of the hospital associated with its food service.... would determine the requirement of the staff of the food service department by evaluating the ratio of patients and staff.... More patients require for delivering effective service....
10 Pages (2500 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us