The Managerial Leadership of the Manager Richard Gress - Essay Example

The managerial leadership of the manager, Richard Gress is people-centric and does not understand human psychology but also has a great ability to exploit the same for Café Bleu. The organic model of the Café thrives on creative inputs as all employees have the talent of doing all odd jobs. Indeed, not being confined to one particular job, the young staff of the Café is quite motivated to give their best at any position. Despite centralized authority, the manager is less inclined to exercise it which is reflected in the greater commitment of the workers as they feel free to interact with customers and colleagues informally.
The high quality of products and excellent customer-friendly services make Café a very attractive place to relax. There is effective communication across the workforce which has promoted greater understanding across the diverse workforce (Mullins, 2010). Indeed, if the management continues to engage its employees meaningfully and promotes a participatory approach that inculcates a strong sense of shared values, it would become the best coffee shop in the town.