The Management Practices Exhibited by the West Japan Railways - Essay Example

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The paper "The Management Practices Exhibited by the West Japan Railways" states that the company has strong customer care services and this promotes its image and public relations. This is a critical management principle that emphasizes the use of communication to facilitate efficiency…

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The Management Practices Exhibited by the West Japan Railways

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Subject: Management
Type: Essay
Level: Ph.D.
Pages: 1 (250 words)
Downloads: 3
Author: qgaylord

Extract of sample "The Management Practices Exhibited by the West Japan Railways"

The company offers insight into the significance of workplace safety practices. In essence, the company y has stepped up its employee welfare policy by installing sufficient safety equipment for its workforce. This is a motivational approach with significant gains in its overall governance performance. On the side of service delivery, such a conducive working environment has significantly boosted the spirit of the staff to deliver quality services. According to the customer feedback data, it can be seen that efficiency and reliability characterize the company as far as its interaction and relationship with customers are concerned. Regarding the past accident that involved the company’s train in 2005, there have been significant changes in approaches to address any possibility of a similar scenario (Schaeffer 36). This has been incorporated into an organizational culture that emphasizes human welfare above profit maximization motive.

Communication among departments is considered critical in the coordination of various activities to ensure consistency in service delivery. This boosts the overall interpersonal relations within the workforce hence improving productivity.

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