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Change Management and Communication Plan - Essay Example

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Summary
Proper management customer system is the driving force behind organizational success for those profit and success oriented firm to which Riordan Manufacturing is a party. Closer analysis of current organizational structure of Riordan Manufacturing management system with respect…
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Change Management and Communication Plan
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Change Management and Communication Plan Change Management and Communication Plan Introduction Proper management system is the driving force behind organizational success for those profit and success oriented firm to which Riordan Manufacturing is a party. Closer analysis of current organizational structure of Riordan Manufacturing management system with respect to customers reveals various hitches that act as impediments to the firm success based on customers’ attraction and retention.
Body
Communication is the centerpiece for attracting customers and proper chain of command within an organization leads to incorporation of customers feedbacks into manufacturing products that are customers’ tailored and hence satisfying customer needs which translates into increased market share and hence large revenue fetched. The firm should employ a system where current form of power based on positions that leads to inferiority is scrapped and replaced by collaborative organizational designs amongst employees and management and customers thus incorporating every stakeholder in decision making process (Corvette, 2006, p. 67). A proper chain of command should be designed where each department is tasked with distinct role with public relation assigned to listen customers’ complaints and subsequently integrating such complaints to manufacturing process to produce products that meet customers’ needs and hence inventory management as accumulation is curbed which is a cost-effective strategy.
Conclusion
Letting decisions in the hands of employees is a good approach to organizational management but only when embedded on proper chain of command (Greenwald, 2008, p. 122). A well-established communication plan will help Riordan firm to harmoniously incorporate all stakeholders which translates to acceptance of policies hence easy implementation which leads to customers loyalty and expansion of the firm.
Reference
Corvette, A. (2006). Conflict management: a practical guide to developing negotiation strategies. New York, NY: Pearson Prentice Hall.
Greenwald, H. P. (2008). Organizations: Management without control. Thousand Oaks, CA: Sage Publications. Read More
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