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Training Plan - Assignment Example

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This training plan is meant to teach a new hire the skills and knowledge to succeed as a customer service representative at Sport Chek, and to give them the tools necessary to become an asset to the organization as a whole. The customer service employees of Sport Chek are very…
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Training Plan
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Download file to see previous pages We will be using online skill tests, shadowing/role play, and individual learning to properly train a new hire for this position. The full extent, including on-going training can take up to 6 months. The role of customer service at Sport Chek is responsible for acting as a link between customers and the company. The main roles include assisting with orders, complaints, errors, billing, account questions, and cancelations.
There are a variety of resources needed to properly train new employees including space, computers, printer/paper, online training modules and of course, time. All in all, the new hire will cost approximately $1000, which shows how important employee retention is.
The training objectives are used to equip the newly acquired personnel with the knowledge, skills, and abilities that ensure they will be a productive part of the customer service force at Sport Chek. The new trainee should have the ability to communicate effectively with coworkers and customers, to start conversations with customers, to analyze and solve problems, and have the basic computer skills to work a register (POS system). The knowledge of general sports, sports fashion/ attire, and outdoor activities are essential. The trainee must also have the ability to learn through observations and hands on experience.
In order for sports industry to meet the changing needs of demographic, it is essential that new trainees become more dynamic, flexible and innovative with knowledge of general sports, sports fashion/ attire, and outdoor activities. New employees of Sport Check must understand that the firm is the leading retailer of sporting goods in Canada. Therefore, having the privilege to work in the merchandise store exposes the employee to the greatest product brands that exist across the globe.
All new employees of Sport Check merchandise store should have a ...Download file to see next pagesRead More
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