Quality Management and Continuous Improvement Uni 3 DB - Essay Example

How to improve online satisfaction Preparation for online s experience as well as managing expectation is critical to student satisfaction. In this case, there are various ways that students can attain online satisfaction on courses. Provision of frequent interaction: Students’ needs should be responded to by instructors whereby a 24-hour response period should be recommended for students’ questions (Kelly, 2009). Interaction however is not solely the instructor’s responsibility. Students should also interact with one another and with content as well.

This way they will know how they are performing, they will learn fast and they have an assurance that the faculty members cares about them. Use of team contacts: Finding time to make students work together and giving responsibilities and roles to each group member can be difficult (Kelly, 2009). Therefore each group should structure a team contract to outline when and how the group can work as one. Options for interaction include audio bridging, e-mail, text-based chat, threaded discussion or document sharing.

Team contacts help the instructor to easily track down students and students are able to contact on another without difficulties. Explain group work importance: Some students do not like working in groups although they need to see the benefits of such group works. This is because working teams is critical and students have to learn so that they can be functional when it is time to work (Kelly, 2009). This technique will be able to embark upon complex tasks together than they would individually, overcome fear, develop strong communication skills, challenge assumptions, manage time, receive encouragement when taking risks, share broad perspectives, develop new and better approaches of resolving differences and realize their strengths and weaknesses.

ReferenceKelly. R. (2009, Feb 26). Increasing Students Satisfaction. Retrieved from http:// www.qub.ac.uk/./AcademicStudentAffairs