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Enterprise Resource Planning Implementation Methodologies - Coursework Example

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This paper highlights the enterprise resource planning implementation methodologies. Enterprise resource planning is the process by which a company manages and integrates important parts of its business. An enterprise resource planning management information system integrates planning, purchasing…
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Enterprise Resource Planning Implementation Methodologies
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Download file to see previous pages Business intelligence (BI) is an information technology concept, representing the current state of the historical development of information technologies. This development started in the mid-1960s with the first versions of management information systems (MIS). Therefore BI is more than the fashion and needs to be defined, categorized and explained and analyzed. Of course, information systems are an important variable determining the design of organizations and demand in some cases organizational restructuring processes. Thus BI has a direct impact on the organizational structure without giving any direct recommendations and prescriptions as to what the organization is supposed to end up like.
In order to describe the core of the different BI definitions, there is a need to understand brief definitions of key information technology (IT) terms: Data, Information, Knowledge and Data Warehouse. After providing these definitions of the soft components, the hard components of BI, which is the data Warehouse must also by necessity be defined.
CRM uses information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes such as sales, marketing, and services that interact with a company’s customers. CRM systems also create an IT framework of Web-enabled software and databases that integrates these processes with the rest of a company’s business operations. CRM systems include a family of software modules that provides the tools that enable a business and its employees to provide fast, convenient, dependable, and consistent service to its customers.
“Siebel Systems, Oracle, People-Soft, SAP AG, and Epiphany,” are some of the leading vendors of CRM software.CRM software helps sales, marketing, and service professionals capture and track relevant data about every past and planned contact with prospects and customers, as well as other business and life cycle events of customers. ...Download file to see next pagesRead More
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