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Service Manager of the Sharpe BMW - Case Study Example

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In the following essay “Service Manager of the Sharpe BMW” the author discusses the case of Dunn who was employed as the Service Manager of the Sharpe BMW. There were two main problems that reduced the amount of money coming into the dealership…

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Subject: Management
Type: Case Study
Level: High School
Pages: 1 (250 words)
Downloads: 4

Extract of sample "Service Manager of the Sharpe BMW"

The CSI was a very vital issue. Therefore, Dunn could also ensure that the experts handled the customers in a way that would lead to a higher percentage of the CSI. All matters in the CSI were not to be ignored. If the technicians handled their work in a keen way to answer each question in the index, the overall CSI percentage would increase per technician. This would lead to an increase in their additional payments and thus Dunn’s salary leading to an overall institutionalization of the changes.

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Service Manager of the Sharpe BMW Case Study Example | Topics and Well Written Essays - 250 words - 1. https://studentshare.org/management/1620952-how-could-dunn-institutionalize-the-change-once-it-is-in-place

(Service Manager of the Sharpe BMW Case Study Example | Topics and Well Written Essays - 250 Words - 1)
Service Manager of the Sharpe BMW Case Study Example | Topics and Well Written Essays - 250 Words - 1. https://studentshare.org/management/1620952-how-could-dunn-institutionalize-the-change-once-it-is-in-place.

“Service Manager of the Sharpe BMW Case Study Example | Topics and Well Written Essays - 250 Words - 1”. https://studentshare.org/management/1620952-how-could-dunn-institutionalize-the-change-once-it-is-in-place.

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