Feedback in the Hotel Ole - Essay Example

The housekeeper is a vital part of the service industry that is responsible for the overall cleanliness and welcoming environment of the hotel. Housekeeper also ensures Attractive decoration, cleanliness, and maintenance of public and office areas like reception, corridor, banquet hall, conference hall, etc. Housekeeper also looks after the comfort, health, hygiene, and safety of the guests by ensuring cleanliness and material comfort in the room. The fresh sheets, spotless toilets, clean wardrobe, fast laundry services, and good ambiance of the room in general, greatly facilitate guests’ comfort.

Effective communication through room service also helps to resolve his/her problems related to housekeeping services. He is responsible for the general well-being of the guests and their comfort throughout the stay. The feedback from guests, therefore, becomes an essential tool to assess the level of service of the housekeeper that reflects their level of satisfaction and expectations. The regular appraisal system by the supervisor through feedback and direct communication is an important ingredient to monitor and assess the job-specific skills of the housekeepers and to know whether the job objectives are fulfilled.

It also encourages regular communication with them to understand their expectations, their needs, and their requirements vis-à-vis job fulfillment and job satisfaction. Most importantly, it helps to create an environment of trust and relationship that contributes to higher work productivity and commitment to the organization.The 360-degree appraisal/ feedback is another key element of feedback. It involves anonymous and confidential feedback from various people like peer group, supervisor, head, colleagues, etc.

as well as self-assessment/ feedback by the employee. The feedback questionnaire covers a wide range of workplace competencies with a rating that helps in the appraisal of the performance standard of the housekeeper. It helps to highlight the strengths and weaknesses within the work paradigm and prepare a development program to address the weaknesses and exploit the strengths. Thus, effective feedback and appraisal system hugely encourages a high level of service that reflects the high standard of the hotel.

Housekeeping contributes significantly to the reputation of the hotel and therefore becomes one of the key ingredients of the hospitality industry. The regular feedback and appraisal system have emerged as a crucial aspect of performance management that lends credence to the service industry. They greatly support personal and professional development through skill development training, feedback, and reflective practice to improve and improvise performance outcomes.(words: 525 )