StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Complaint by On-site Corporate Customers - Assignment Example

Comments (0) Cite this document
Summary
The author of the assignment "Complaint by On-site Corporate Customers" states: As you requested, Ms. Elizabeth Downing, I gathered all the facts surrounding the low standards of the service offered at the on-location food centers. The paper presents Food to the stars Memorandum…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER91.1% of users find it useful
Complaint by On-site Corporate Customers
Read Text Preview

Extract of sample "Complaint by On-site Corporate Customers"

Food to the stars
Memorandum

As you requested, Ms. Elizabeth Downing, I gathered all the facts surrounding the low standards of the service offered at the on-location food centers. From the performance records reviewed, the services of Food to the Stars had been running smoothly and registering full customer satisfaction until recently, when these corporate clients started airing their concerns and complaints regarding the services offered by the company. From a one-on-one consultation with the on-site managers, the issues resulting into the reducing standards of service may have resulted from the ineffective training of the managers. From the surveys administered to the customers, the weaknesses in services include cleanliness, where customers said that the on-site centers were not clean. The food served at the on-site centers was often poor, and the services offered by the service attendants were not up to standard. The limitation of the study was that the managers did not offer any explanation into why the services delivered were not up to standard, although they reported plans of holding a staff meeting to look into the issue. From the reports, there is also the need to inquire into other problem areas, through a meeting with the employees, to review performance areas.

Complaint by On-site Corporate Customers

After realizing the complaints from the company’s customers, my office carried out a survey study to gather facts on the areas of inefficiencies and poor service. Towards realizing this, surveys reached 450 customers from the different movie production company operation centers. The survey saw an 89% return rate, thereby offering a representative picture of the issue. From the information collected, the problem areas identified covered cleanliness, the food supplied, and the services offered to the clients.

In the area of cleanliness, 96% of the customers gave feedback that the on-site food service centers were not administered in a clean manner. The complaint areas include that silverware were commonly found with crusted food, food debris had dried on the tables, and the floors had litter. Also, it was reported that glasses had dirt spots, and that the customer service personnel often wore dirty aprons. Other concern areas under cleanliness were that service personnel did not wear plastic gloves, and that flies were buzzing around the service counter – which showed that the area was generally dirty.

In the area of food supply, 85% of the customers offered the information that the quality of the food supplied was in many cases poor. Complaints include that fried foods tasted greasy, comma meat foods, often tasted burned, comma and milk products tasted spoilt. In addition, vegetables were too salty or foods had too much pepper. For breakfast, the doughnuts were stale, and coffee was burned and stale.

In the area of customer service, 82% of the customers reported that the services administered were poor, because they found food not ready on time during lunch breaks, the workers acted in an unfriendly manner, and buffet pans were not refilled in a quick manner. The tables at the service center were often not clean, condiment bottles were often empty, coffee pots were often empty, and customer napkin holders were empty in many cases.

Interview with On-Site Manager

After receiving the disturbing facts about the company, I consulted three managers at the on-site locations, and the information collected partly accounts for the low standards of service. The three on-site managers consulted gave the information they had been working at the company for only three weeks – thus they are new to the food service of Food to the Stars. However, they said that they held previous experience working at restaurants. They had also been promoted to managerial positions after serving as assistant managers at the company – after the previous managers received transfers to other assignment areas. This implies that these managers were not experienced in managerial role-playing, at a large food service company like Food to the Stars. The managers said service center refrigerators had malfunctioned as a result of the high temperatures at the on-site. Regarding poor service, the three managers did not give any explanation as to why the centers served poor quality food, though they reported that they intended to hold staff meetings, aimed at reviewing the expectation of employees.

In summary, the weaknesses affecting the standards of service delivered at the on-location centers fell under the areas of cleanliness, where the service center was not clean; food, where the quality of food supplied was poor; and customer service, which was below standard. From the survey of the managers, it was indicative that training was inadequate for the managers who had not served previously as full-fledged managers; additional concerns were equipment malfunctions and worker inefficiency issues. In general, the situation indicates role capacity deficiencies.

I look forward to discussing the matter further with you. In the case of any concerns or queries, please feel free to reach me anytime at the email address: assistantdirectorhumanresourcesdepartment@foodtothestars.com Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(Complaint by On-site Corporate Customers Assignment, n.d.)
Complaint by On-site Corporate Customers Assignment. Retrieved from https://studentshare.org/management/1598336-informative-report-assignment
(Complaint by On-Site Corporate Customers Assignment)
Complaint by On-Site Corporate Customers Assignment. https://studentshare.org/management/1598336-informative-report-assignment.
“Complaint by On-Site Corporate Customers Assignment”, n.d. https://studentshare.org/management/1598336-informative-report-assignment.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Complaint by On-site Corporate Customers

The Effect of Truth on the Protagonist Survival

Solzhenitsyn, a Nobel Prize winner, had been a rather obscure and unpublished 43-year-old teacher in a high school, situated in a Russian town, Ryazan, but suddenly in 1962, burst into the literary scene with his groundbreaking novel “One Day in the Life of Ivan Denisovich” which made him an overnight literary sensation. Besides being both compelling as well as authoritative, the truth of Stalin’s barbaric camps forms the mainstay of this novel. Solzhenitsyn’s simple but yet blatantly truthful messages about the prevalent Russian politics are elegantly woven into the story that erupted a plethora of protest from all quarters of society. Many of Solzhenitsyn stories were written in the labor and prison...
7 Pages (1750 words) Case Study

Marketing on a Global Scale

The evaluation of production, including techniques, material selection, and inventories, must be based on a cold look at market potential, for management faces the decision of making a considerable investment.
By assessing new or modified products that can be added by acquisition and internal development, product development becomes the lifeblood of global business. Decisions in the global area determine the products to be produced and stocked, as well as details concerning their appearance, form, size, package, quantities, the timing of production, price lines, and anticipated market segments. Product development on the global scale combines the scientists function of analyzing, classifying, and organizing information into c...
9 Pages (2250 words) Research Paper

Multiculturalism: Socio-economic Impacts on Modern States

This paper tends to argue that multicultural policies have promoted social segregation and economic insecurity in modern states. As the most relevant example, it will also evaluate how multicultural policies have evolved to be the most recent threat to the nationality and cohesion of Australia and the United Kingdom.

To begin with, many of the policies enacted on citizenship and immigration have brought about incessant controversy in Australia. In addition, the exceeding emphasis put on the multicultural policy has given rather unfavorable outcomes to both Australia and the UK. Policies that are intended to ensure equal representation and opportunities often create frustration and disappointment among certain interest g...
6 Pages (1500 words) Case Study

Williamson's Influence on Economic Theory

he issues include inter-firm relations, trans-nationalization, regional culture, various production systems, regional culture, flows of knowledge through social networks, closely tied personal and business lives, embeddedness in surrounding society, external control and ownership, and contractual relations. Boundaries are demarcations of the firm’s structure that comprises an organization. All the above make demarcation of a firm difficult to ascertain. Boundaries are important in defining how and when things are done in the firm and establish rules and norms for inclusion or seclusion. It also determines parameters of organizational influence depending on the degree of the sector and its power over external influences. This...
6 Pages (1500 words) Essay

Toyota's Position on the Market

Finally, the paper will end with a conclusion based on the analysis of the above-mentioned sections as presented in this report.
Toyota Motors is a Japan-based automobile producer and assembler of top quality vehicles that have received wide worldwide consumer acceptance and popularity. Toyota has been operating in both developed / advance countries (the US and Europe) and emerging economies (including China, India, in African, Middle East, and Latin America) so that it could cater to a large pool of (willing and able) customers in these economies. The major products offered by Toyota are Camry, Lexus, Prado, Prius, and many others, etc. Toyota claims that its products are safe, secure, reliable, comfortable, durable and hass...
8 Pages (2000 words) Case Study

A Developmentally-Appropriate and Integrated Preschool Curriculum on Animals

Its emphasis is not solely on academic activities, which would consequently overlook other areas of development that are likewise significant. Moreover, a child-centered program becomes meaningful when it draws from the children’s needs and learning styles, life experiences, interests, and ideas (Brewer, 2001). An integrated curriculum consists of a number of strategies that can be applied to deepen meaningfulness and support conceptual development (Bredekamp and Rosegrant, 1992). An integrated curriculum allows the young child to perceive the world around him more clearly. Furthermore, it provides opportunities for in-depth exploration of a topic and learning that has thorough coverage. It provides more choices on how to pr...
8 Pages (2000 words) Assignment

Effects of Globalization on Saudi Arabia

Even if intensely loyal conservatives of today would want the world to reverse this trend, there appears to be in no chance for achieving this objective. For the past few decades, in light of the liberalization, privatization, free trade, and free-market policies, all the nations of the world have become extremely interconnected, interdependent and interrelated (Fox, Mourtada-Sabbah, & Al-Mutawa, 2006). The current global crisis is a perfect example to prove this point. A financial crisis that was purely a creation of some large corporations of the United States ended up disturbing the economies of countries located thousands of miles away  (Ramady, 2010). At that time, Saudi Arabia was building on something called the &l...
10 Pages (2500 words) Term Paper

The Concept of Corporate Personality

An explanation of these concepts is of the essence and an evaluation of the courts has approached the separate legal entity and the time times when they have lifted the veil of incorporation is necessary. The current position can only be determined after a detailed background of these is made. The underlying principle of separate legal entity states that a company is a separate entity from its shareholders meaning that the company can sue or be sued in its own name, can hold property and be liable to debts of the company. From this principle evolved the notion of limited liability of shareholders, that is the shareholders of the company are held liable only to the extent of unpaid amounts on shares and thus the company retains all...
6 Pages (1500 words) Article

Does Corporate Responsibility Provide an Incentive for Business to Become Environmentally Sustainable

It is about fairness in dealing with the stakeholders and transparency and accountability in the organization’s operations. It is primarily based on the principles of Sustainable Development “that meet the needs of the present without compromising the needs of future generations to meet their own needs” according to Bruntland (1987).   The long term social and environmental consequences of the activities, rather than profit motive that should guide an enterprise in its business activities, taking into account the future generations. It is a comprehensive approach in relation to the policies, programs, and practices integrated into the organization’s operations in managing the business to create a...
10 Pages (2500 words) Coursework

Social Networking Sites and Their Impact on Us

ng the developments and innovation in different ICT fields like computers and the internet, telecommunications and mobile telephone, mass media, traveling facilities and many more.
ICT has very strong and direct impacts on human development and society. It not only serves the society as a whole but also tends to improve and develop the individual position of the people. There are several aspects of human and social lives that are facing the ICT effects. ICT developments are reshaping the cultural values of societies. ICT does a lot of beneficial functions for the mental growth of humans. It facilitates the people to communicate in better ways, develop good understandings about different things and have deep knowledge and inst...
6 Pages (1500 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Complaint by On-site Corporate Customers for FREE!

Contact Us