Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Management Services: the Acts of Retailing and Channeling - Essay Example

Comments (0) Cite this document
In this essay, we will perform retail and channel management analysis courtesy of the WH Smith Retail Company. W H Smith is an England based retail company established back in 1792 by Henry Walton Smith. William Henry Smith, who was the eldest son, inherited the company after the death of his parents…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.9% of users find it useful
Management Services: the Acts of Retailing and Channeling
Read TextPreview

Extract of sample "Management Services: the Acts of Retailing and Channeling"

Download file to see previous pages Ross (2009) & Philip, (2009) states that marketing is the process by which different parties engage in an exchange of goods and services. A market comprises of buyers and sellers. Retailing and channeling are both concepts commonly used in marketing. According to Bhatia, (2008), retail refers to the process of selling goods and providing services from a single premise directly to consumers. Retail exercises entail the provision of goods to end users in small quantities. On the other hand, channeling refers to the methods or procedures through which a producer or a service provider moves the goods to the end user. Typical channel marketing methods used include direct selling or selling through a reseller. The act of retailing comes in when a producer delivers goods to consumers through a reseller. Delivery of goods from the production premises to the market goes through some stages involving different parties. The typical steps of a supply chain start with the delivery of goods from the producer to a wholesaler. A wholesaler buys goods from the producer in large quantities only to sell them to the retailers. A retailer comes in at the end of a supply chain where it sells goods to consumers in small quantities. A retail store may be involved is some channeling activities, which may include delivery of goods from their main store to other small outlets or to consumer environments. In the modern business arena, the retail industry is growing at a tremendous pace. Recent commerce statistics shows that the retail industry will hit a $13 206 billion by the year 2015. Just like any other business and marketing concepts, the acts of retailing and channeling require management services. This brings us to the context of retail and channel management. All management activities involve the process of planning, organizing, leading, directing and controlling the involved processes. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(Management Services: the Acts of Retailing and Channeling Essay, n.d.)
Management Services: the Acts of Retailing and Channeling Essay. Retrieved from
(Management Services: The Acts of Retailing and Channeling Essay)
Management Services: The Acts of Retailing and Channeling Essay.
“Management Services: The Acts of Retailing and Channeling Essay”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Management Services: the Acts of Retailing and Channeling

Retailing Management - Target

The company makes its international strategy effective by incorporating its UK strategy and fine tuning it to suit the cultural differences in order to meet the specific needs and preferences of customers in the different international markets it operates in. In order to achieve excellence in international operations, Tesco needs to maintain consistency in its quality and consumer experience by venturing into the business insights (Tesco, 2011). The main and critical component in the Tesco’s decision making process is its web-based business intelligence application product. This application is recognized for its speed, functionality and the flexibility necessary for the timely delivery of fashion products to the Tesco users world...
20 Pages(5000 words)Research Paper


... channel is the central component of business approach. Nowadays, customers are becoming more connected with different channels. They require advantages which can be delivered by digital platforms, retail platform or personal services. Essentially, customers in present days expect to be served at any place, at any time and through any channel they desire. The satisfaction of customers’ desire requires organisations to communicate and interact with numerous channels such as websites and retail stores (Arikan, 2011). Internet has emerged as an important marketing channel for organisations. It has the capacity to store, allocate and search considerable amount of information in a collaborative way. In comparison to printed directory, internet...
16 Pages(4000 words)Assignment


... hard evidence. Apart from major new developments in e-retailing by the conclusion of the twentieth century, several major questions have been put up for the retail executives that ponder upon the expansion of e-retailing across the globe. For example, what are the product as well as service areas in which e-commerce will tend to develop at the first place Which customer groups are targeted and what groups will make use of it From where will the customers gain access to shopping websites And what form will inter-corporation competition take when it is on an electronic channel Lastly, will existent firms or the new firms or both...
21 Pages(5250 words)Essay

Product channeling

... methods toward channeling its product including master distributors, selective distribution and commodity managers. Selecting the best, most efficient model, would not always be a simple endeavor, and again relies heavily on the product's life cycle. Distribution is a vital consideration in any marketing model. "Models of distribution channels have defined retailer and manufacturer pricing decision variables in different ways, such as absolute retail price or absolute retail margin and absolute manufacturer price or absolute manufacturer margin." (Tyagi, R. K.; Do Strategic Conclusions Depend on How Price Is Defined In Models of Distribution Channels; Journal of Marketing Research; 42(2), 228-232; 2005). This consideration would in fact...
2 Pages(500 words)Essay

Services management

... Service Management Introduction The foundation of client service management is faith and teamwork. In spirit, leading is precisely communicating the suitable direction and providing association leadership to team members. Creating and maintaining cooperation begins with the task of a head to the client service purpose who has real thump with high-level management. 1. Service concept Customer service management, sometimes referred to as client association management, is a great deal more than attentiveness to client satisfaction. Customers do not desire to be just "satisfied." They want the emotion that the association considers their commerce to be significant, essential, and very important to its process. Management of Customer Service...
4 Pages(1000 words)Essay


... of its retail strategy has been its focus on adopting sustainable business practices. It promotes goods and services that are intrinsically linked with environment conservation and preservation. At the same time, its supply chain management ensures that all its business partners also promote sustainable development. In the current times, fast depletion of natural resource has increasing become a global concern as it has disturbed the natural ecosystem resulting in drastic climate change endangering the survival of human race. Thus sustainable development or sustainable business practices which promote environment conservation become essential. LuLu has set an exemplary example of promoting goods and services which facilitate environment...
2 Pages(500 words)Essay

Channeling Students into Special Services

Education Research in education has acquainted teachers and parents with information on effective strategies and interventions for students with disabilities. Teachers are facing challenges in meeting the special needs of every individual in a classroom of varied special needs students. This paper gives the procedures and plans laid to cater for special needs of student Jeffrey, with an autistic disorder. Autism is a nonprogressive developmental disability which results from an impairment in brain development (Wayne, 2005).It is characterized by impairments in communication and social interaction with abnormal imaginations resulting to exaggerated behaviors and interests (Wayne,2005).
An appropriate individual intervention prog...
2 Pages(500 words)Essay

Services Management

...Services Management By of [Word Count] Introduction In every business setting, there is need for sound and effectively managed service processes, which are necessary in the execution of certain integral roles and the realization of specific goals in these organizations. For an illustration, banks require loan processing services while an automobile company requires mechanical services while a human resource department may need new employee orientation services. Thus, it is rather apparent that service processes, people, and resources are rather integral to businesses’ operating margins. Thus, to succeed or perform well, businesses must not only model but also measure, improve, and modify their efforts and strategies that seek...
11 Pages(2750 words)Essay

Total Quality Management of Bank Muscat

I am sincerely indebted to Mr. Majed Ambusaidy, the manager of quality department in Bank Muscat and his assistant, Yasser Al-Raisi, for helping me gather much information for my researching needs.
Any corporation values its customers for they believe that customers are as important as the human capital of the company. Usually, customers dictate the needs and requirements whilst the company develops and provides these needs. In case the customer is not satisfied with the outcome of the product or service rendered, negative implications set in against the enterprise. It may affect not only the customer per se, but it also subjects the entire organization’s reputation at risk. Not to mention the loss incurred as the custo...
72 Pages(18000 words)Case Study

Management Project of Happy Tots Child Care Centre

Scope, time and cost are the restrictions that are acting upon the project management progression. This constraint can also be connected with one of the knowledge areas of Project Management (Bass et al. 2003).
Project Management Plan: For effective project management, the basic step that should be taken is to collect the information that is necessary for developing the project plan and then make flowcharts for the plan (Kenneth, 1999).
Project Scope Management: takes account of the processes required to make certain that the project includes all the work required, and only the work required, to complete the project successfully (Bass et al. 2003).
The project is a database project that will involve the development...
7 Pages(1750 words)Lab Report

Business Management Framework in Educational Organizations

The organizational structure should be present to guarantee clear divisions of authority, responsibility, communication, and control. The second component is the generation of the organization situations for successful implementation such as culture, communications, reward and incentives systems, training, and control (Fonseca 2002).

Two basic theoretical paradigms to business management framework could be identified. The first puts considerable emphasis on structural frameworks to change and involves an issue with organizational design as well as the linkage between organization and environment. This point of view puts less importance upon human activity and the way individuals try to understand or make sense of the wo...
6 Pages(1500 words)Case Study

Retailing and E-retailing: CURRYS

...Retailing and E-retailing: CURRYS Introduction For an organization to survive in a competitive market, new products or services have to be offered to the customers through various multi-channel approaches. Multi-channels approach should be followed because the customers should be given multiple options by the organisations, to ‘make’ them buy the product at their own conveniences. “In practice most consumers make multichannel choices and think nothing of it: we may buy groceries in the supermarket, insurance by telephone and clothes by mail-order catalogue; or we may buy the same kind of goods via different channels depending on our mood, location or the time available.” (Baker 2008, p. 323). Organisations and businesses all over...
12 Pages(3000 words)Dissertation

Independence and the Provision of Other Non-Assurance Services

Given the overall importance of auditor independence for the quality of audit and non-audit services, and taking into account the growing role of non-audit services in business, it is essential that businesses realize the impact, which their policies may produce on auditor independence and that authorities shift the balance of their professional priorities toward promoting and preserving auditor independence in assurance and other services.

In the current state of the auditing profession, the meaning of auditor independence is gaining additional importance. Under the influence of the recent business and auditing trends, auditor independence stands out as the critical measure of the auditor’s quality and profession...
6 Pages(1500 words)Case Study

Household Management by Isabella Beeton

The other virtues that should be adopted by her are: early rising, cleanliness, frugality and economy, choice of acquaintances, care in building friendship, hospitality, a careful conversation with friends, maintaining good temper, to follow fashion in terms of clothing; buying dresses or apparels within the means and status of one’s husband; charity and benevolence; bargaining while purchasing things; maintaining housekeeping account book; hiring competent and honest servants. A guide to the annual wages of domestic servants is also given by the author.
This shows that a woman is in command of all the expenses of her household, which she should spend with care. The bread earner in the Victorian Age was always a man: fa...
14 Pages(3500 words)Article

Difficulty in Operations and Service Management

The unique nature of every service makes the evaluation of quality extremely difficult. Let’s take the case of a doctor. The doctor might be thinking that when he is knowledgeable, is able to provide correct treatment to his patients, has the latest equipment and techniques and the required number of support staff, he is delivering good service. The patients, on the other hand, might be including the friendliness of the doctor and the support staff as well in the list of parameters to call the service as good. If they do not get this, the service quality provided is poor.
The parameters included calling the doctor's service as quality service may also differ from person to person. Some of the patients might be finding e...
8 Pages(2000 words)Assignment

Scientific Management and Human Relations Approach

For many years, a huge number of experts (Donnelly, pp. 24-33, 2008) have been trying to define the term management; however, analysis has indicated that management is itself a vast terminology that constitutes various aspects of an organization. For some, management is something that involves people. For some experts, management is an art that includes strokes that incline individuals to perform the required tasks in an efficient manner. Due to such a broad scope of management, until now, one can come across various management theories that propose different and diverse methodologies to manage people in an organization, such as classical theory, neo-classical theory, behavioral management theory, etc. As earlier mentioned, this p...
6 Pages(1500 words)Assignment

Management Information System of Linux

As emphasized by GB direct (n.d.) “one of the principal reasons for the growth of open-source software is its affinity with this business model” (par. 8). The support applications specifically come in the form of “helpdesk advice and diagnostic research and direct intervention to diagnose and resolve problems” (GB direct, n.d., par. 24).

The helpdesk application of open source software “backs-up and extends in-house resources when they are approaching their limits” (GB direct, n.d., par. 26). Even unskilled staff or personnel without any technical knowledge of software applications are assisted by the program to back-up relevant files. This support mechanism of open-source software ca...
6 Pages(1500 words)Assignment

Understanding of Customer Relationship Management Strategies Pursued by Vodafone PLC

With the increased globalization and competition, it has become very difficult to maintain customer loyalty. The same has been experienced by UK mobile service providers. Customer retention is an acute problem for companies. It has been found that the lack of proper customer relationship management is mainly responsible for this global issue. Vodafone Group Plc, UK’s largest telecommunication company has been selected for undertaking the research to determine the root cause of this problem and to investigate other relevant reasons. A report of 2009 published by the company reveals that there are severe problems related to customer retention. It is well known that the mobile phone industry has boomed over the last eight years...
19 Pages(4750 words)Research Proposal

Features Of Retailing Management

... not mind paying a premium for better services. The integrated supply chain management of these organizations would provide them competitive advantage in terms of cost reduction. The domestic retailers would be unable to match the global players on these aspects. It was also revealed during the course of the interview that most of the traditional retailers made little or no use of technology in their business process. Most of them were unaware of the benefits of technology in their business process. This was mainly because of the fact that use of high end technological innovations requires huge funds and expertise which are found to be seriously lacking in the traditional retail stores. This places these stores on a weaker side as they do...
15 Pages(3750 words)Research Paper

Training and Development from a Human Resource Management Perspective

The last section will discuss my personal recommendation with regard to specific changes in the use of HR theories and work-related practices. My overall experience during the internship training period was fun and challenging.

During the first week of the training period, I managed to develop useful research survey questionnaires and research aids which enabled me to gather information needed for the development of a training plan for the fitness instructors.

Designing an effective training instruction plan that will address the main concerns of the students is the most challenging part of the internship. Using the ADDIE model, I plan to design a training instruction material by integrating the research sur...
30 Pages(7500 words)Thesis
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Management Services: the Acts of Retailing and Channeling for FREE!

Contact Us