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Lieutenant Coleman J. Karras: Case Study Discuss what group decision-making techniques you could recommend to Lieutenant Karras to identify programs and generate creative solutions to the problems in the department. Brain storming would be the perfect way to get things started for Mr. Karras with his group as he doesn’t have much idea about his new graphic arts department. It would be better if he comply strictly with the Osborn’s method of brainstorming in an orthodox fashion. Withholding criticism, combining and improving ideas, welcoming unusual ideas and focusing on quantity will be the most effective four principles that can be incorporated for this task. 2. Explain to the Lieutenant how the process works and the results that you would expect him to achieve.
The situation demands to work in a group where Mr. Karras doesn’t have much idea about the bureau and what works and what doesn’t, therefore the only way for him to have a say is without anyone criticizing to his ideas on the spot because when that happens, it stops the flow of new ideas, bad ideas can be sifted out later on. And it is always a good plan to merge raw ideas and make them converge to form one big idea. As far as welcoming unusual ideas are concerned, that is much needed as much is expected of Mr.
Karras if he wants to live up to his reputation. This bureau is a laughing stock for the police department and a lot of work needs to be done towards improvement, therefore without some unusual ideas that are both efficient and feasible, setting things right will take a lot of time and that can damage the name of Mr. Karras. Focusing on quantity will deliver quick measureable results. Mr. Karras just need to make sure that reviewing of group ideas should discard the bad suggestions. The results will be achieved better by brainstorming than using any other group decision making technique like the Nominal Group Technique and Delphi Technique as both require some form of expert reasoning in the initial stages and Mr.
Karras is quite new to this department. Brainstorming will help get the graphics art bureau back on track. It is the fastest method to innovate something in an old department that had been abandoned due to lack of appropriate management techniques. Works CitedBrainstorming. (2011). Retrieved from http://en.wikipedia.org/wiki/Brainstorming
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