Customer Service and General Management Imperatives - Assignment Example

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Summary

This essay discusses Louie who is probably unconsciously sexist, racist, and ageist – generally submitting to stereotypical ideas and behavior. However, people, in general, are often a bit too self-conscious about their minority or superiority status in society whichever the case…

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Customer Service and General Management Imperatives

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Subject: Management
Type: Assignment
Level: High School
Pages: 1 (250 words)
Downloads: 3
Author: jackelinelynch

Extract of sample "Customer Service and General Management Imperatives"

Louie could make certain changes that would enhance his ability to manage a multicultural environment. Even if his casual personality was unaffected off the job, it might make good business sense to simply change his wording. He could simply practice keeping unnecessary conversation to a minimum and exercise a policy of treating everyone the same as much as possible. Empirical data is enormously helpful in this situation. Having been allowed the insight of customers and employees with respect to perceived insensitivity on Louie’s part, we could simply alert him to what sentiment has arisen and suggested the above course of action as a solution.

Over the course of 2, 4, 6 and 8 weeks, we could have Emma recollect and evaluate questionnaire and interview data to see if changes are in progress.

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