Quality Management - Marriott International Hotel - Case Study Example

Question No 2 4- Quality management 4 Introduction The quality has been the one of the key challenges that corporations have focused on in the last 10-20 years. Additionally, the quality is primary and leading about fulfilling the expectations and needs of customers. Thus, it is vital to for the organizations to recognize that quality is about more than a product only but also "working correctly". In this regard, the quality management is about managing processes with the intention of making sure that services, products and goods are appropriate for their function and fulfill the needs (Tutor2U, 2010). Seeing that when customers turn out to be more stylish, well knowledgeable and their desires and expectations develop, the simply approach a corporation can endure and flourish is by providing assurance to quality (BSiGroup, 2010). In this scenario, ISO9000 is a globally acknowledged standard of quality, which offers rules and regulations for achieving the ISO9000 quality standard. In addition, the corporations can be audited to receive ISO9000 certification (Management Help, 2010). Moreover, a quality management system (QMS) for instance ISO 9001 offers a management support that provides the organizations the required facilities to deal with threats and examine and determine quality of your products. Furthermore, it can also help the organizations to improve their representation and status and allow them to search for enhancements through inside and outside communications (BSiGroup, 2010). This stage of the Marriott International Hotels business project will be based upon the superior quality which guarantees the entire stages of the project and major analysis of the new and innovative deployments. In this regard key jobs will be about the evaluation of the quality concerning the latest bedding and their setup standards. This will definitely assure an improved and superior quality management plus useful project completion. No doubt, Quality is vital to each and every project and particularly for business activities and functions. For an enhanced business support and successful project completion we must have to ensure project quality. Here I will present the project quality management plan for the Marriott International Hotels business project. 4.2- Basic Intentions Here we will use the quality assurance tools planned for the Marriott International hotel bedding and renovation scheme. These quality declaration tools will make sure that the entire needs and requirements have been fully satisfied as they were mentioned at the commence of the project. Here we will establish a plan designed for the key quality frameworks that will effectively provide us setting essential for the assessment of major restrictions of quality. In this project of Marriott International hotel bedding renovation the quality management assurance techniques and tools will engage the following jobs or accomplishments given as below: Quality assessment of project management Appraisal of the general project arrangement Examining the project necessities Examining the completion of the every project needs Less confusion to the hotel client/visitors Timely plus within the budget and allocated resource achievement of the project In case of project quality management we can utilize the plan of the standards which should be fulfilled. These standards are based on the ISO 18513:2003 which are about the business of hotels and tourism accommodation plus hotels living (ISO, 2009). Project monitoring and management is one of the key methods of project quality control. In the project of the Marriott International hotel for the bedding renovation project we will accomplish constant checks. These assessments are in fact the assessment of the earlier focussed project plus its outcomes. In this way we would be competent to efficiently assess the present status of the project. This also provides assistance regarding formulation of the future plans as well as application of novel and efficient alterations in our policy as well as scheme proposed for the project plan. Here we will also apply an enhanced reporting procedure which is another quality assurance tool utilized for the Marriott International hotel project for the bedding renovation. For this purpose we will initiate reporting standards that will provide an assurance of each aspect of the Marriott International hotel project for the bedding renovation is confirmed and recognized correctly plus there is no clash between different development regions. Audits and reviews are as well key tools designed for the assessment of the project quality. We will set up a schedule of periodic monthly evaluations and audits of the general deployments of the project of the bedding in the Marriott global hotel chain. In this situation we will suggest a policy to for views and problems of the novel system plus ideas planned for an effective project enhancement and establishment. 4.3- Standards to be met For the new project for the Marriott International Hotels business we are planning to set up world class facilities and efficient services regarding the corporate arrangement. In this regard we will integrate the international standards for the evenness and standards of the corporate. This can engage the ISO based standards for the business and corporate functional administration. In case of the hospitality and business of hotels the standards of living and life style should be up to the mark for enjoying an enhanced customer experience. A number of hotels have gone one step further as well as implemented the globally acknowledged ISO standard 14001 for environmental management. These models are supposed to have low quality fit by means of the sample data achieved as of the hotel business (Chan & Wong, 2006). 4.4- Project Monitoring and Control In case of Marriott International Hotel business project we will establish periodic evaluations. These evaluations are the appraisal of the former handled project and in addition to its outcomes. So, in this connection we will consider handy performance of the project and response from the business customers’. As a result of these assessments we will build future policies in addition to put into practice the novel plus effective modifications in our policy planned for the Marriott International Hotel business project plan. 4.5- Reporting In case of Marriott International Hotel business project we will carry out comprehensive reporting principles that will assume that each characteristic of the novel bedding and room’s frameworks arrangement proposed for Marriott International Hotel structures improvement. This overall project administration reporting arrangement will provide a service to reveal a number of complexity and risks in business arrangement and all-purpose development structures of hotels. 4.6- Reviews and Audits The implementation of new and innovative bedding standards at the Marriott International Hotel business will engage the establishment of sporadic evaluation and re-evaluations in addition to the audits planned for the wide-ranging improvements in the existing living style of the Marriott International Hotel business and hotels structures. In these circumstances we will present new standards of living styles and bedding structures for the business and common public. Conclusion In this report I have presented a comprehensive overview of the quality management plan for the new bedding and room’s renovation project of the Marriott International Hotels. In this report I have highlighted some of the main aspects like the business and operational aspects for an enhanced quality management. I hope that this report will definitely provide a deep and detailed overview of the quality management for Marriott International Hotel business project. Bibliography BSiGroup. (2010). Quality Management. Retrieved October 20, 2010, from BSiGroup.com: http://www.bsigroup.com/en/Assessment-and-certification-services/management-systems/Business-areas/Quality-Management/ Chan, E. S., & Wong, S. C. (2006). Motivations for ISO 14001 in the hotel industry. Tourism Management Volume 27, Issue 3, , 481-492 . Management Help. (2010). Quality Management. Retrieved October 20, 2010, from ManagementHelp.org: http://managementhelp.org/quality/quality.htm Tutor2U. (2010). quality management - introduction. Retrieved October 21, 2010, from Tutor2U.net: http://tutor2u.net/business/production/quality_introduction.htm Read More