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This results to an increased number of patients slowed registration of patients and long waiting lines. As a result, the accident emergency ambulance of the hospital in question has been under pressure. The high demand for emergency health services has had adverse effects on the physician productivity (Haraden & Resar, 2011). The emergency physicians have made efforts to fill in the gaps while stretching their ability to attend to as many patients as possible. At certain patient confines, productivity decreases and the quality of service delivery is compromised (Liang et al, 2010).
It is evident from the above discussion that accident emergency situation management is cause of concern for hospitals and they need to address the problem efficiently in order to improve the quality of the service life cycle quality. In such context, the researcher has decided to go through previous research works of research scholars and identify key findings of their research paper and then evaluate the merit of the findings in context to improvement of emergency service in hospitals. This research paper is not about suggesting a new application which can improve capability of hospital to manage accident emergency situation, rather the paper is more about finding potential emergency application for hospitals by criticizing research works of previous research works of scholars.
Search Strategy Searching for the articles and previous research papers on emergency ambulance and emergency care services in hospital was a daunting task for the research paper. The researcher faced number of problems while searching for the previous research papers, 1- Google Scholar was used in the initial stage for searching peer reviewed and academic research papers but in most of the cases, abstract of the research papers was given which could not serve purpose for the researcher, 2- majority of available research papers were pretty much old (prior to 2007) hence using such research papers could not help the researcher to understand the contemporary aspect of the research paper and 3- very few research papers were found that can exactly fit with research problem related to “Pre-arrival policy for patient attending accident emergency by ambulance.
” After facing such problems, the researcher understood the fact that academic peer reviewed journals can only be found by using proper databases like Elsevier, Emerald, Proquest etc but one has to have the access of these databases in order to go through research papers. Fortunately, the researcher got the access to Emerald data base and then started searching for research papers by putting key words. The researcher put the keyword “emergency ambulance in hospital” in Emerald search engines and got 233 research papers but these research papers, literature review case studies, non-articles were not targeted for emergency services hence those research papers couldn’t be used.
Then, the researcher typed the phrase “accident emergency in hospital” and modified the search within the period 2010-2012 in order to get more recent research papers. After doing such modifications in the search process, the researcher g
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