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Communication etiquette in business - Research Paper Example

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This research contains general introductory comments and defines communications by exploring the importance of having a communication etiquette. The second part contains the forms of communication in a business environment…
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Communication etiquette in business
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"Communication etiquette in business"

Download file to see previous pages Communication in business is an everyday activity that takes many forms. “The nature of communication employed has an acceptable conducts and demeanors that are deemed appropriate in the corporate world”. In addition, communication etiquette provides rubrics of behavior which guide communication and civilized interaction among employees in a business setup. It is important to note that business persons who obey these guidelines realize success in their business. Research shows a powerful correlation between appropriate etiquette and corporate success. This paper reviews various business etiquettes while giving examples of how proper communication should be conducted in a business environment. The manner and speed at which communication in a business environment is conducted has undergone drastic dynamics in the last few decades mainly because of technological advances. For this reason, the manner and style of communication have taken different dimensions causing a collision between private and official communications.
Forms of Business Communication
Much of communication in business is verbal communication. This occurs where an individual conveys a spoken message to the receiver. The second form of communication is written communication where an individual either sends an email or a letter to a different correspondent or a group of persons. The third form of communication is the body language. Body language plays a crucial role in adding meaning to messages conveyed through other modes of communication. It is therefore important that a communicator fully understands the unwritten ethnic decorum pertaining communication in order to build strong and effective interpersonal skills. “All these forms of communication have an attached standard or decorum that separates an ethically communicated message from unethically communicated one” (Seth & Adhikari, 2010). For instance, business partners or customers etiquette will go a long way in maintaining good interpersonal relationships while boosting the company’s brand name. All the emails sent to the company need to be responded to with the urgency they deserve. This is particularly important as it builds trust and respect on the part of the respondent. However, this does not mean that calls should form a major part of distraction in business. In fact, to maintain focus in business, making and answering phone calls should have designated times unless the call is urgent. Proper Communication Practices in Businesses It is imperative to note that an effective, precise and clear communication in business is an important ingredient in promoting positive impressions that would eventually lead to success in business. It also promotes productivity among employees of an organization. On the contrast, use of improper communication taints the business reputation. The question that every communicator should ask is whether the communication decorum that he/she uses is acceptable or not. A matter such as text abbreviation while writing an e-mail, receiving and making frequent phone calls in a business or staff meeting is a common behavior nowadays. Some of the challenging areas of business communication include: listening, appreciation, communication clarity and details and keeping promises. It is important to note that communication is a process whose practice is dictated by specific protocols ...Download file to see next pagesRead More
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