Quality and Environmental Management Systems Report - Essay Example

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Quality Management System: Case Study 1. Explain the basic philosophy behind quality management systems and consider and explain what quality improvement tools the company may use The term Quality Management System (QMS) refers to the systematic management of very essential organisational elements including but not limited to organisational structure, procedures, processes, and resources so as to ensure customer satisfaction and organisational requirements concurrently…
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Download file to see previous pages 241), and both in turn will enhance customer loyalty. Studies prove that quality is the most vital element to gain customer loyalty (Dora et al 2013). From an organisational perceptive, QMS ensures the effective utilization of available resources so that it can deliver the product/service at optimum price. The term, ‘resources’ in this regard refers to raw-materials, human resources, technology, information etc. It is advisable for Timmerhus UK Ltd to set up a comprehensive system that involves Quality Management System (QMS) and Environmental Management System (EMS) in order to address the current business issues. Studies indicate that ISO certified companies have already improved their project performance (Din et al 2011), (Olaru et al 2010). It is clear from the case study that the firm has been facing problems with delivery, product quality, supply chain, income management, and many more. This indicates that the firm has not been utilising any of its resources in a proper way. Continuous improvement is the basic element of quality management. ...
It begins with identifying an opportunity and plan for change (plan), and in the second phase, the plan is implemented on a small scale (Do). Then the result of the program is assessed to determine if it brought a positive difference (Check). Finally, the plan is implemented on a wider scale if the result was satisfactory (Act). Other methods include Six Sigma, Taguchi Methods, Statistical Process Control, Lean Method etc. However, in the given case, the firm does not currently have any quality management system, and it is only a mid-size growing firm. The Lean System of quality management, which involves Just-in-time (JIT) management, Supply chain and process considerations, and the Kanban System seems relevant to the context. Toyota Production System (TPS) is one of the trendiest Lean Manufacturing Systems which is mainly based on four principles. They are; 1) all works including sequence, timing, and outcome must be completely specified, 2) every customer-supplier connection must be direct, 3) pathway for every service and product must be simple and direct, and 4) any improvement to the system must be made in accordance with the scientific method, under the guidance of a teacher, at the lowest possible organisational level (Slide: Lean System). Timmerhus must follow (TPS) system of management in order to meet its objectives in the long run. The firm’s current business involves projects, engineering customer-specific products, delivering finished products or spare parts, and providing industrial services. Hence, following a Lean System is more applicable, for ‘Lean’ is a combination of lightness and liveliness, and it offers several alternative control methods at the ...Download file to see next pagesRead More
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