Name Instructor Course Date Upton Ltd Case Study A programmed decision is a phrase that is used to refer to a situation that is adequately understood to warrant a reliable or credible prediction of the final decision that is to be made as an outcome of the circumstances of the situation (Emmanuel, Kenneth and David 15)…
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This is a situation where the interests of the family members are more likely to conflict with the interests of the business such as adherence to the objectives, plans and goals of the company. In this regard, it can be predicted that if there is significant conflict of interest within the company a programmed decision of closure of the restaurant or part of its business units can be made. Samantha who is the manager of the toy department is engaged with her studies which mean that she does not have adequate time to play her role within the Toy department which serves significant activities and processes within the restaurant. This means that the productivity of the Toy department will deteriorate as a result of poor management or absentee manager. This can be used to predict the closure of this department within a programmed decision framework. Furthermore disagreement between Samantha and Albert, her uncle, reveals that there is poor communication within the management team which is as a result of age differences and opinion of managers on the best strategy of conducting business activities. It is argued that when the management team is unable to come into a consensus over decisions because of divergent views and interests, failure in effective decision making is likely to result (Simons 34). Therefore failure in decision making which represents an important function of the management team leads to programmed decision for closure of the restaurant. From the Upton Ltd case, it is notable that the promotion of employees to the top management positions is rarely based on qualifications. This is illustrated by the fact that Claude who was a chef was promoted directly into the manager position in the restaurant. The management team of a company must be equipped with adequate skills, knowledge and competencies which are required for effective management. Failure of a manager to exhibit these skills means that his or her managerial roles will not be effective and as a result translating into business failure (Gorry and Morton 27). In this regard therefore the lack of qualifications among some managers within Upton Ltd can be argued to be a reflection of a predictable business failure and as a result reaching a programmed decision for the closure of the restaurant. Lack of the stock control system within Upton Ltd demonstrates a looming failure in the business processes of the restaurant which can be used to make a programmed decision for closure is nothing is done soon to solve the problem. This problem within the restaurant is further revealed by the fact that storage of stock is largely inadequate and ineffective. In addition, it is notable from the case study that the equipment that is used within the restaurant is old and rarely maintained. Inappropriate equipment within a business entity is said to be the main cause of business process inefficiency which would lead to possible discontinuity of business processes (Gorry and Morton 31). It is therefore reflective from the case study that the restaurant faces a risk of losing business continuity which makes a programmed decision for closure a reality in the Upton Ltd case. Customer service is inefficient within the restaurant as reflected by the fact th
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