Crisis Management: A Brief Study Table of Contents Introduction 3 Defining Crisis 3 Defining Crisis Management 4 Discussion 4 Types of crisis 5 Crisis Management: A Business Case 6 Facing Crisis 7 Conclusion 8 Recommendation 8 References 10 Introduction An individual, an organization, a government, or the global economy at any point of time may face debacles…
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This report will present a brief overview of crisis associated with the companies that is, organizational crisis will be the main area of study. In addition, this report will also present insights of the modern crisis management techniques adopted by organizations around the world. Furthermore, the report will also throw light on the cases where companies have faced crisis situation and how they dealt and overcame that situation. In this context the company which has been chosen to depict the importance of crisis management and also to reveal how the company surmounted the situation is Nokia. After that, depending upon the findings of the literature study a conclusion will be drawn. Finally some recommendations will be also provided by which will assist companies to address different forms of crisis. Defining Crisis Eminent scholars have stressed on the fact that crisis is a threat to organizations, an unexpected element and short periods of risk (Akers, 2007, p.11). It can affect every segments of the social order that include educational institutions, non profits, churches, business, families, government etc. This study will however focus on the issue in the context of an organization. For an organization crisis can be illustrated as an anomalous and uncharacteristic situation or perception, which is beyond the control of an organization and also threatens to impact their operation. Several cases have also pointed out that if a possible crisis is identified at the initial stage, it will have least impact or the impact can be minimized to a large extent. On the other hand if a company fails to determine the possible crisis at the initial stage, it can adversely affect the operation of an organization. Even in some cases, a crisis can also threaten the survival of a business. Hence for them to survive and operate effectively in the market place, superior crisis management techniques and tools should be in place (Fearn-Banks, 2010, p.2). Defining Crisis Management Crisis management is simply defined as a systematic effort to circumvent or manage the crisis that an organization may face during its lifetime. The concept of crisis management was initiated during the 1980s, when large number of environmental and industrial disasters took place (Barton, 2007, p.5). In order to manage a crisis effectively an organization should consider a systematic approach towards the improvement process as it is indispensable to safeguard the reputation of company along with its brands. Therefore companies should enlighten their customers about the happening and to some extent is necessary for survival (Khodarahmi, 2009, p.524). Additionally, eminent scholars such as Appelbaum, Keller, Alvarez & Bedard (2012) added that relatively modern concepts such as strategic planning can also be effective in managing organizational crisis to a satisfactory level. The authors also put emphasis on the fact that a number of US corporations are employing this concept to forecast and deal with the issues, threats or problems that are beyond the operating control of the firms. Discussion Eminent scholars such as Dinant and Miller have identified seminal researchers in the same field of study. They categorized the study into two major groups namely macro and micro sizes. The primary intention of their study was to offer insights regarding the most committed
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(Crisis Management Research Paper Example | Topics and Well Written Essays - 2250 Words)
“Crisis Management Research Paper Example | Topics and Well Written Essays - 2250 Words”, n.d. https://studentshare.org/management/1462686-crisis-management.
Crisis Management Executive Summary The study targeted to accomplish a comprehensive understanding of organizational crisis management as well as the implication of the development of crisis management plans and communication strategies in order to tackle potential crisis.
The conclusion from this study states that crisis management is continual improvement process that ensures businesses readiness in handling unforeseen detriment events or incidences. Through strategic planning and implementation of crisis management plans, it is possible to enhance stability and continuity of an enterprise.
Organizations have various mechanisms at their disposal to communicate in times of crisis. Coombs has developed a comprehensive model that organizations employ during crisis management. Organization crisis is defined as an event which is serious enough to be involve government or media attention and that puts the company’s existence in jeopardy, throttling its positive image in the public and putting at stake the long term sustainability of its stakeholders.
Importance of Crisis Management Plan in Organizations. It is important for all organizations to have some forms of crisis management to avoid considerable damage to the organization when there is an event that needs fast and effective action. In fact, all businesses face the situation at one time or another, though the nature of crisis will vary from organization to organization.
One of these conditions indicates to a situation where the operations of an organization are disrupted challenging the assumptions made by managers and employees. The other condition indicates to a situation where which presents a serious threat for the survival of the organization1.
e management at the top, allocating the resources and making vital decisions required to provide a solution for the situation, and the public relations individuals, ensure that the stakeholders and the public are informed initially and kept informed until the incident has been
Also, it is alleged that Aaron Hernandez was involved in the killing of two others; Daniel De Abreu and Safiro Furtado. All these offenses have rendered Aaron Hernandez to incarceration devoid of bail (NBC Sports, 2014).
However, when face crisis, companies still feel perplexed regarding selection of proper mechanism to handle the crisis situation or develop crisis planning (Boin and McConnell 50-59). This study will shed light on crisis
There are three major elements that constitute a crisis, these three are, element of surprise, threat to an organization, a short period of time to make a decision. Blyth (2009) explains that crisis refers to a process whereby it is difficult
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