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Michael Hill Stores - Assignment Example

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This paper gives a critical analysis and discussion of Michael Hills International with a view of determining the role of leadership, motivation and organizational culture in its success within the jewelry business. The paper also provides the internal and external forces which define the company’s success…
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Michael Hill Stores
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"Michael Hill Stores"

Download file to see previous pages Proper leadership has played the leading role in the success of Michael Hill’s jewelry business. The company has been able to overcome the challenges and setbacks within the business environment due to proper leadership and organizational culture. Michael Hill has grown internationally and become a leader in jewelry retailing within its regional markets. A transformational leadership style is applied within the company and it acts as a driving force to the achievement of company objectives and goals. Transformational leadership style has allowed the leadership of Michael Hill to understand and meet the diverse needs of employees. The motivation within the company is due to competitive compensation package that is provided to employees. The company has also been able to meet the various needs of the employees as postulated within Maslow’s theory of motivation. This has led to a highly motivated workforce. Political, social, cultural, economic and environmental forces are some of the factors which have defined and determined the company’s success within its various retail stores across the world. A culture of success and values for high performance characterizes the company, which can be attributed to the competitiveness of the company through its ability to meet the needs of its customers.
Section 1: The Organization
Michael Hill is a jewelry chain which operates its retail business in Australia, Canada, the US and New Zealand. The company has more than 2000 employees across its 240 jewelry retail stores across the world. The headquarters of Michael Hill International are situated in the city of Brisbane, Australia. Michael Hill started the company in the year 1979 (Jewellery World, 2011). Since then the company has grown significantly. This is due to the dedication of the company’s leadership which has enabled it to overcome the inevitable challenges within its business environment. The success of the company is also attributed to the fact that it provides its customers with unique jewelry products and high quality formulae (First10, 2012). Furthermore, the company provides a variety of designs for its retail stores and a wide range of jewelry products, which makes it attractive to the customers. More significantly, there is the commitment of the company to branding and advertising its jewelry products and services (Jewellery World, 2011). Michael Hill International has a decentralized organizational structure in which the national subsidiaries are headed by the regional managers who define the nature of regional operations. Nonetheless, Michael Hill who is the chairman of the company, acts as the overall head or leader of the company (First10, 2012). The decentralized structure of the company demonstrates its organic nature. The organizational structure also makes the company be able to adapt to the different business environments and the forces within regional markets. This is in line with the decentralized functions such as marketing, branding and competitive strategies. The company is, however, guided by the common mission: to be the most recognized by people and focused ...Download file to see next pagesRead More
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