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Interview a Manager - Essay Example

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Interview a manager The term management is used to define an approach taken to organizational achievement. This paper is basically an effort to interview Mr. Ted Nicholson who holds a managerial position at the local Starbucks. The interview is conducted in such a way that would help unfolding the secrets to successful management and would also throw some light on how some elements could readily ruin the management style…
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Download file to see previous pages At this Starbucks store, there are undoubtedly a lot many employees recruited here to work and they come from many different racial and ethnic backgrounds. They drag along their cultures with themselves too and if I do not step in to look where one culture might crush the values of another culture either by mistake or with intention, big problems can result and the blame would obviously be laid on me in the end. So, I made it my responsibility almost from the starting period to create the right kind of environment at my store in order to manage a culturally diverse workforce. Creating the right kind of atmosphere means enabling the workers to understand and respect different cultures and consider all opinions in a manner free of cultural prejudices and biases. Things which might be acceptable in one culture might appear to be truly inappropriate for working coming from a different cultural background. So making the workers realize the subtle and sensitive differences between different cultures by providing them with increased means of intercommunication can help a manger immensely in handling a culturally diverse workforce. 2. What tools do you employ to handle the workplace conflicts which can be disastrous for the work environment? You might have noticed that many times conflicts originate due to every worker appearing to be involved in his/her own world, presenting ideas that antagonize ideas introduced by other workers, and refusing to genuinely collaborate with others. Therefore, for one thing I try handling workplace conflicts by laying stress on the importance of teamwork and mutual collaboration which is all teamwork actually is about. Conflicts also arise between employers and employees when low level of creativity is consistently maintained by employees. So I have taken it upon myself to encourage my workers to be innovative and creative in whatever job they do here. I happened to be quite authoritative in my initial days which led to low level of creativity and less production which is why I changed my management style and became more involved to avoid conflicts. 3. What strategies do you follow to address the confusions and prejudices which result due to less communication between managers and employees? I understand that less communication between managers and employees is a grave issue and raises serious concern for the organizations. As I mentioned before, many changes came in this store I work as a manager at during the authoritarian management days like workplace related stress, conflicts due to cultural diversity handled in the wrong way, less communication, and myriad confusions. I could not realize these bad and harmful changes until I became involved with my workers and began to take interest in what issue they were facing and how they could be solved. When there is less communication, workers begin to feel confused about certain orders as they are not explained in a more enhanced way by the managers and certain jobs are left undone consequently. I take care to hold meetings and lectures in order to ensure that there more and more communication happens between ...Download file to see next pagesRead More
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