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Quality Management - Group Work - Research Paper Example

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Title: Reflection Essay on the Group Process Name: Professor: Institution: Course: Date: Introduction The entire group experience was quite informative to me. The dynamics and processes of tackling the objective of the group corresponded with theories and models in literature…
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Quality Management - Group Work
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"Quality Management - Group Work"

Download file to see previous pages It begins from the initial preparation, through the group process up to compilation of the final paper. I highly commend the timeliness of the group. The group met immediately after its formation giving it enough time to tackle the tasks it had before it. I can therefore describe the group members as very organized individuals who acknowledge the importance of time management. Without time management, a group is likely to suffer from a last-minute rush (John, 2005). During the preparation, some group members drafted a schedule which would be used to track developments in the group-work. The schedule led to some conflicts since some group members had not been consulted. There were some communication barriers which arose due to a heated debate regarding the schedule. The former draft had been drawn with the assumption that the personal schedules of individuals were almost similar. Though schedules are important in projects, Accountability through 360° feedback is important (Stephen, 1999). This model of feedback was used in formation of the final schedule which was more agreeable. I was very pleased by the problem solving techniques used by the group. This included open communication and consultation before making decision that ultimately affect the whole group (Isa, 2012). The idea to formulate a schedule to manage the operations of the group was a brilliant idea. I suggested a SWOT analysis on group members’ personal traits. This was unanimously agreed on. A SWOT analysis is important in determining the overall strengths and weaknesses of a group (Howard, 2000). It is also important in understanding the character traits of group members in order to know which tasks to assign to a member. After the SWOT analysis was completed, the group members became more familiar with their fellow members. This improves group dynamics (John, 2010). The actual group process began by identification of the task to be undertaken. The group decided to work on formulating and implementing a quality management strategy. After thorough consultations between members, the group members agreed to meet on a later day with names of organization they believe needed a change in their management systems. On the immediately following meeting, one group member proposed the University of Western Sydney as the organization. The group agreed to make the management strategy of UWS the subject matter. I believe availability of data and the existence of a clear problem statement were the main reasons why this organization was selected (Comite Euro-International du Beton, 1998). The team formed an objective of its own in order to avoid drifting from the course objectives. The object of the team was similar to the title of the project. Although the title of the project was manipulated severally, I found this to be vital since it aligned the objectives of the group, those of the project itself and those of the course. The title of the research project became: “Quality Management Strategy for an improved system of Teaching and Learning: University of West Sydney”. Member of the group were asked to perform an overview of the university’s history and management system. This was important to increase familiarity of the members with the project at hand (Julia, 2012). One of the group members proposed that a PESTLE analysis would be best in performing a background check. This is one of the most efficient ways of understanding a management system of any organization (Jay, 2003). After the members became ...Download file to see next pagesRead More
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